How this article can help you
This article explains how to use your Sezame gift card to book an experience, including if you wish to choose a different experience from the one featured on your voucher.
How do I use my gift card?
Your card is valid on all experiences on the website. The featured experience is only a recommendation. To use your gift card:
Choose the experience of your choice.
Click Book and follow the steps.
At the payment step, enter your code in the "Add promotion code" field.
Click Apply, the amount will be automatically applied.
If the price exceeds the card's value, pay the difference by credit card. If the price is lower, the balance remains usable.
Is the experience featured on my gift card mandatory?
No. Some gift cards feature a specific experience (with the hotel name, experience details, etc.). This experience is only a suggestion. The recipient can choose a different one on joinsezame.com and enter the code in the "Add promotion code" field at the time of payment.
If the chosen experience exceeds the value of your card, you can easily pay the difference by credit card. Conversely, if the amount is lower, the balance will remain available for later use.
The recommended experience on my gift card is no longer available, what should I do?
It can happen that the experience shown on your gift card is temporarily unavailable or has been removed from the catalogue. This does not affect your gift card in any way.
Your gift card remains fully valid. The experience shown on your card is only a recommendation, not an obligation. You are free to book any experience of your choice on joinsezame.com.
You have two options:
Choose a different experience on the website. At the payment step, click "Add promotion code" and enter your gift card code. If the chosen experience exceeds the value of your card, you can pay the difference by credit card. If the amount is lower, the remaining balance stays available for later use.
Wait for the experience to reopen. Some experiences are temporarily suspended and may become available again at a later date. However, no reopening date can be guaranteed.
If you need help choosing an alternative experience or would like us to check with the hotel whether the experience may reopen, please contact our team.
No dates are available for my gift card experience?
The dates available for selection on our website are those currently open for booking. New dates may appear over time as the venue releases additional availability. We recommend checking the experience page regularly. Please also keep in mind that your gift card is valid for all experiences on the platform, so you are free to choose a different one if you wish.
You are also welcome to contact us with the name of the hotel and the experience in question: we may be able to provide additional information or reach out directly to the venue to explore adding new time slots.
The price of the recommended experience has increased, do I need to pay the difference?
If you wish to book the experience specifically featured on your gift card and its price has increased since the purchase, please contact us directly with your gift card details so that we can look into the available options together.
Why doesn't my gift card appear in my account?
Your account only shows your bookings, not gift cards. To find your card, check the confirmation email received at the time of purchase which contains your 12-character code.
Can my gift card be used in another country?
The use of your gift card depends on the purchase currency. A gift card purchased in euros can only be used on experiences in France. A gift card purchased in pounds sterling can only be used on experiences in the United Kingdom.
To use your gift card, choose an experience available in the country corresponding to your currency, then enter your code in the "Add promotion code" field at the payment step.