How this article can help you
This article explains how to use your Sezame gift card to book an experience, including if you wish to choose a different experience from the one featured on your voucher.
How do I use my gift card?
Your card is valid on all experiences on the website. The featured experience is only a recommendation. To use your gift card:
Choose the experience of your choice.
Click Book and follow the steps.
At the payment step, click "Add promotion code" and enter your code.
Click Validate, the amount will be automatically applied.
If the price exceeds the card's value, pay the difference by credit card. If the price is lower, the balance remains usable.
Is the experience featured on my gift card mandatory?
No. Some gift cards feature a specific experience (with the hotel name, experience details, etc.). This experience is only a suggestion. The recipient can choose a different one on joinsezame.com and click "Add promotion code" at the time of payment and enter the code.
If the chosen experience exceeds the value of your card, you can easily pay the difference by credit card. Conversely, if the amount is lower, the balance will remain available for later use.
Why doesn't my gift card appear in my account?
Your account only shows your bookings, not gift cards. To find your card, check the confirmation email received at the time of purchase which contains your 12-character code.
Can my gift card be used in another country?
The use of your gift card depends on the purchase currency. A gift card purchased in euros can only be used on experiences in France. A gift card purchased in pounds sterling can only be used on experiences in the United Kingdom.
To use your gift card, choose an experience available in the country corresponding to your currency, then click "Add promotion code" at the payment step and enter the code.
The recommended experience on my gift card is no longer available, what should I do?
The experience that was recommended to you is unfortunately no longer available at the moment.
I would like to reassure you however: this experience was only a suggestion. Your gift card allows you to freely book the experience of your choice on our website.
Simply select the desired experience and click "Add promotion code" during payment and enter your gift card numbers. If the chosen experience exceeds the value of your card, you can easily pay the difference by credit card. Conversely, if the amount is lower, the balance will remain available for later use.
If this option does not suit you, I invite you to contact our customer service. Our teams can then reach out to the partner hotel to check if an exception can be considered.