How this article can help you
This article helps you if you did not receive your gift card by email after your purchase.
I didn't receive my gift card by email, what should I do?
We invite you to check your spam or junk mail folder, as the confirmation email can sometimes end up there. Please also note that your gift card code is displayed on screen directly after purchase. If you kept it, you can access your card at any time.
If you can find neither the email nor the code, contact us providing the email address used at the time of purchase. We will find your card and send it to you.
Can you resend the gift voucher or the printable version?
Of course. Contact us providing the email address used at the time of purchase as well as the first and last name of the person who made the purchase. We will resend the voucher as soon as possible.
My purchase was charged but I didn't receive anything, what is happening?
If the payment was made but no email arrived, we invite you to check your spam folder. It is also possible that an error was made in the email address entered at the time of purchase.
Contact us providing the email address used and the approximate date of purchase. We will find your gift card and send it to you.