How this article can help you
This article helps you if you have lost your gift card.
I've lost my gift card, how can I recover it?
Don't worry, we can find your card. Contact us providing the email address used at the time of purchase. We will send you the link and code for your gift card again.
If you don't know the purchase email, the first and last name of the person who made the purchase and the approximate date will also allow us to find it.
My printed voucher has been misplaced, is there a risk that someone else will use it?
Sezame gift cards are not personal, which means they can be used by anyone who has the code. If your printed voucher was misplaced in a public place, there is a risk that a third party could use it.
We recommend contacting us as soon as possible so that we can check whether the card has already been used. If it has unfortunately been used, there will be nothing we can do. If it has not, we will look for a solution.
Is it possible to block a lost voucher and receive a new one?
Contact us providing the code of your card (if you still know it) or the buyer's email address. We will check the status of your card and assist you in finding the best solution.