How this article can help you
This article helps you if you wish to cancel a gift card purchase.
Before you start
Cancellation deadline of 14 days after purchase. Beyond that, the card remains valid for 1 year. The refund can only be made to the buyer.
I want to cancel my gift card purchase, how do I proceed?
Contact us providing the code of your gift card and the email address used at the time of purchase. If your request is made within 14 days of purchase, the cancellation will be carried out and the refund credited to the buyer's bank account. Beyond this deadline, cancellation is no longer possible, but your card remains valid for 1 year on all experiences on the website.
I accidentally purchased a gift card with Swile or Edenred, how can I cancel it?
Gift cards purchased via Swile or Edenred cannot be cancelled or refunded, as indicated at the time of purchase.
How long will it take to receive my refund after cancellation?
The refund is credited to the buyer's bank account within 5 to 10 business days after the cancellation is validated. For payments made via Swile or Edenred, the timeframe may vary depending on the provider.
Is it possible to obtain a partial refund on my gift card?
Yes, this is possible as a goodwill gesture or when a planned service could not be provided during your experience. We invite you to contact our customer service providing your gift card code and the details of your request. We will then be able to review your situation and proceed with an adjustment if necessary.