How this article can help you
This article helps you understand what is included in a Sezame experience.
How long is spa access?
The duration varies according to the experience. It is indicated in the description on the website. Massage time is generally counted separately.
What does my booking time correspond to?
The booking time depends on the experience. In many cases it corresponds to your arrival time, but this varies from one hotel to another. It is sometimes specified in the offer description, for example: "your booking time corresponds to the time of your treatment; you are welcome to enjoy the spa before or after." Guests can check the offer description or their confirmation email (hotels may sometimes include this information there). If anything remains unclear, they can contact the hotel directly to get the full details of their experience.
What is included in the experience?
The details are specified on the offer page, in the "Programme" and "What this exceptional experience includes" sections. You can also refer to the description which may include information on the duration of spa access, treatment duration, meal details or other specific services. We recommend carefully reading this information before booking.
Where can I find the details of services included?
On the experience page on joinsezame.com. If something remains unclear, contact us or the hotel directly.
Is the massage performed by a qualified professional?
Yes. Massages are performed by the spa therapists at partner hotels, qualified professionals working within 4 and 5-star establishments.
Can I access only the spa without a massage?
Some experiences offer only access to the wellness areas without a massage. They can be identified in the offer description.
Why are there different prices depending on the day?
Prices may vary depending on the day of the week. Some hotels apply different rates on weekdays and weekends, due to higher demand or adapted services. The displayed price corresponds to the rate for the selected time slot.
Does Sezame offer stays with overnight accommodation?
No. Sezame exclusively offers half-day or full-day experiences (spa, massage, dining…) in luxury hotels. No overnight stays are available on our platform. To book a room, please contact the hotel directly or use an accommodation booking platform
Where can I find the establishment's contact details?
The hotel's contact details (address, phone number) are included in the confirmation email you receive after your booking.