How this article can help you
This article helps you handle requests for goodwill gestures.
Before you start
Each situation is assessed on a case-by-case basis. The Sezame team systematically contacts the hotel to understand what happened and agree on an appropriate solution. Compensation can take different forms depending on the nature of the problem and the hotel's response.
Can I obtain a goodwill gesture?
Yes, on a case-by-case basis. Possible forms:
Sezame gift voucher.
Partial or full refund, in agreement with the hotel.
Invitation to return for a new experience.
How do I request a refund after a non-compliant experience?
Contact us with the hotel name, the date and the problem. The refund depends on the nature of the problem and the hotel's agreement.
What type of compensation can Sezame offer?
Depending on the situation: Sezame gift voucher, partial refund, or full refund if the hotel was responsible for the issue.