My Sezame Account

This article helps you if you are having issues with your customer account, your login, your password, or if you wish to manage your preferences.

You can access your bookings without needing to log in to your account. Go to My Bookings and enter your email address or phone number.

If you wish to access your customer space, try resetting your password by clicking "Forgot password" on the login page. If the problem persists, contact us via the chat.

Click "Forgot password" on the login page and enter the email address linked to your account. You will receive a reset email. If you don't receive it, check your spam folder. If the problem persists, contact us via the chat.

Go to our website and click the "Account" icon in the top right, then select "Sign up". Fill in the required information. Your account allows you to easily access all your bookings and gift cards.

Your customer account allows you to centralise and easily manage all your experiences. From your personal space, you can view your upcoming and past bookings, access your gift cards and save time on your future bookings.

To find your booking and send you the information to the correct address, please specify the old email address with the error, the booking date and the name of the experience booked.

To delete your account, contact us via the chat specifying the associated email address. We will process your request as soon as possible.

An unsubscribe link is available at the bottom of every email we send. Click "Unsubscribe". If the link doesn't work, contact us specifying the relevant email address.

To update your personal information (first name, last name, phone number), go to the "My Information" section of your customer account. You can make these changes directly.