How this article can help you
This article helps you respond to customers looking to reach Sezame.
Do you have a phone number to contact you?
Sezame does not have a phone line open to the public. Our main contact channel is the chat available on joinsezame.com as well as email contact@joinsezame.com. These channels allow us to handle your requests efficiently and maintain a complete history of each exchange for better follow-up.
Can I speak to an advisor?
Yes. At any time in the chat, you can ask to be connected with a human advisor.
Can you call me back to handle my request?
In certain situations, particularly when a request is complex or urgent, an advisor may contact you by phone. Please provide us with your phone number and your availability, and a member of the team will get back to you as soon as possible.
What are your availability hours?
The Sezame team is available Monday to Friday. An initial response is provided on the same day or the following day at the latest. On weekends and public holidays, requests are received and processed as soon as the team is back. For any urgent request related to an imminent booking, we recommend contacting the hotel directly, whose contact details are in your confirmation email.