For: Admins
Safe Food Pro can alert your team by email or push notification when a sensor temperature goes out of range, or when a sensor stops sending readings. This article explains how notifications work, how to configure them, and how to set temperature thresholds per piece of equipment.
In this article
Notification methods
Method | How it works |
Sent to the user's Safe Food Pro login email address | |
Push notification | Sent to any mobile device the user is currently logged into the Safe Food Pro app on |
Note: SMS notifications are available, but are limited to 5 per month total (not per user). If you would like to go this route, please contact a support agent.
How temperature out of range notifications work
Temperature out of range notifications alert you when a piece of equipment exceeds its set temperature range for a sustained period. The timing is controlled by the Out of Range Duration setting.
An initial notification is sent after the temperature has been out of range for at least the Out of Range Duration. If the temperature returns to normal before this duration expires, no notification is sent.
Follow-up notifications are sent at up to 2-hour intervals while the temperature remains out of range.
A final alert is sent at 24 hours if the temperature is still outside the acceptable range.
Setting the Out of Range Duration strategically helps reduce unnecessary alerts. For example, if your fridge runs a defrost cycle that temporarily spikes the temperature, setting the duration longer than the typical cycle length means you will only be alerted when a genuine problem occurs.
Example: Setting the duration to 75 minutes rather than 45 minutes would prevent alerts during a standard defrost cycle, while still catching a real refrigeration failure.
When you receive a notification, check your dashboard or inspect the equipment to confirm the temperature is within the expected range.
Setting up notifications for a user
Notifications are configured per user in the Admin Console. Each user can be set up to receive alerts by email, push notification, or both.
Log in to the Admin Console.
Go to Staff & Users.
Click the user's profile to open it.
Open the Details tab.
Scroll down to User Notifications.
Enable the relevant toggles for the notification types the user should receive.
Click Save.
The available notification types are:
Notification | Delivery | Triggered when |
Temperature Sensor Reading Out of Bounds | Email or push | A sensor reading falls outside the expected temperature range |
Sensor Not Sending Readings | Email or push | A sensor stops transmitting readings (outage) |
Configuring temperature thresholds and notification timing
The temperature range and Out of Range Duration that trigger notifications are set per piece of equipment in the Admin Console — not per user. You will need to configure these for each fridge, freezer, or hot-holding unit you want to monitor.
Log in to the Admin Console.
From the left menu, select Equipment.
Locate the piece of equipment and click the three-dot menu, then select Edit.
Select the Technical Details tab.
Scroll to Sensor Readings and confirm the sensor is assigned and the toggle is enabled.
Set the Min Temperature and Max Temperature — readings outside this range will trigger a notification.
Set the Out of Range Duration — the number of minutes the temperature must remain out of range before the first notification is sent.
Click Save.
Tip: For freezers, a common setup is a Max Temperature of 0°C with a duration of 45–75 minutes. For cool rooms or fridges, a typical Max Temperature is 4–6°C. Adjust the duration based on your equipment's defrost cycle to avoid unnecessary alerts.
Device outage notifications
When a sensor stops sending readings, a red alert appears on the dashboard and an outage notification is sent to any users configured to receive them.
Outages can occur for a number of reasons including power loss to the Hub, internet disruption, physical obstruction inside the fridge or freezer, or the Hub being too far from the sensor. For steps to diagnose and resolve an outage, see Troubleshooting Temperature Sensor Issues.