Got a pop-up error message? Here's a breakdown of what they mean and how you can troubleshoot them!
In this Article
Email is Incorrect
Meaning:
This Error message implies that Safe Food Pro doesn't recognise your email address. This could mean that:
You entered the wrong email address when signing in.
Your user has been deleted.
Troubleshooting:
Double-check check your spelling is correct.
Contact your Administrator or Manager to see what email you have been set up with.
Contact Support if you are still having issues.
Password is Incorrect
Meaning:
This Error message implies that Safe Food Pro doesn't recognise your password. This could mean that:
You entered the wrong password when signing in.
Your Password has been changed.
Troubleshooting:
Double Check your spelling is correct.
Reset your password if you are stuck by clicking Forgot Password.
Something went wrong
Meaning:
This Error message implies that you aren't connected to Wifi or the internet so you can't log in. This could mean that:
You have entered the incorrect password more than 5 times
Wait 10 minutes and try again
Your Wifi has disconnected.
You are out of coverage for Wifi/Data.
Your Wifi/Data has been turned off on your Device.
Troubleshooting:
Test you have a connection by opening your Web Browser and seeing if you can load the pages. The best thing to try is to load a video from YouTube!
Check your Device is connected to the Wifi.
Check your Wifi Router, that you have a connection and your device is connected to the Wifi. If not try resetting your router and/or contacting your service provider.
We Found a Problem
Meaning:
This error message means that you are logging into the incorrect app environment
You are trying to enter Test or Demo from the tabs at the bottom of the login screen on the App.
Troubleshooting:
Open the app
Tap the Safe Food Pro logo 6 times (a pop-up should appear)
In the list, select "Production"
Access Denied
Meaning:
This Error message implies that you have tried to access a form or area that you don't have permission for. This could mean that:
You have tried to access a restricted Saved Form. E.g. Staff Training, Staff Sickness and Troubleshooting forms.
You haven't been set up as an Administrator, Manager or Tablet (Manager), which means you don't have access to view these records.
Troubleshooting:
Make sure you have selected the correct user if you have Permission to access these records.
Check that you have been set up as an Administrator, Manager or Tablet (Manager) from the Administration Console.
Still Stuck? Don't hesitate to contact support@safefoodpro.com to get help!