Tickets are non-refundable as per the event terms and conditions.
In previous years, we’ve offered refunds for any reason up to four weeks before the event - a unicorn-rare policy in the festival world.
Sadly, this has become unsustainable and continuing to do so could jeopardise the financial viability of the entire event.
So, from 2026, we’re moving to a no-refunds policy to safeguard the future of Shambala.
That said, we completely understand that life happens and plans change, which is why we’re putting a new alternative in place:
Ethical Resale via Humanitix
Humanitix will operate our official resale platform. If you find you can no longer attend, you’ll be able to list your ticket for resale safely and securely on the platform at face value - no more, no less. We'll open the resale platform in the new year, so you'll just need to hang tight until then.