The reason why your Sharesies account may be closed.
A breach of the Sharesies terms and conditions, e.g. questions about the Nature and Purpose of your account have not been supplied or approved
As part of our account closure process, we reach out via email or phone detailing the reason for account closure and what happens to any value held in your account after it is closed.
You may also be charged an account closure fee, depending on the reason for your account being closed.
Here is a quick summary of what we can do when your account is closed
If you have money or investments held in your Wallet at the closure deadline, the following process can take place under our T&Cs:
Investments held will be sold at the market rate at the time of sale
any foreign currency will be converted at the exchange rate at the time
all remaining money, minus applicable fees, will be held for you.
To check if you have a remaining balance and have your money returned, here’s what to do next
Open the pink chat bubble at the bottom right of this page and send us a message
you’ll be connected with an Investor Care team member who’ll get some details from you and arrange for your money to be returned.