Cancel market and limit orders for companies and exchange-traded funds (ETFs)
Orders for companies and ETFs are usually immediately sent to market when an exchange is open. These orders might not be able to be cancelled during market opening hours.
Orders for companies and ETFs placed outside of market hours will show as pending. You can usually cancel these orders during closed hours.
You may be able to cancel the remaining amount of a partially filled order. If you successfully cancel a partially filled buy order, the money for the unfilled part of your order will be returned to your Wallet. Shares from a cancelled sell order will stay in your Portfolio.
Cancel stop loss orders
You can generally cancel a stop loss order before the investment’s share price drops to (or below) the trigger price you set.
If the trigger price is met and your order gets sent to market, it becomes a market sell order, and the above information for cancelling market orders applies.
Cancel trigger buy orders
You can generally cancel a trigger buy order before the investment’s share price increases to (or above) the trigger price you set.
If the trigger price is met and your order gets sent to market, it becomes a market buy order. You can’t cancel a trigger buy order once it’s been triggered.
If you want to edit your trigger buy order, you’ll need to cancel it before it hits the trigger price and place a new one.
Cancel orders for managed funds
Buy and sell orders for managed funds are processed at around 12:30 PM each trading day. Once we send orders for managed funds off at 12:30 PM, they’re unable to be cancelled.
Cancel auto-invest orders
You can’t cancel auto-invest orders once they show as processing.
Auto-invest orders are processed from your Wallet after 11 AM each trading day, so orders won’t appear in a pending state. If you don’t want the order to be processed, pause, edit, switch, or delete the auto-invest order before the date your auto-invest is set to go out.
Cancel pending or partially filled orders
Log in to Sharesies.
In your Portfolio, select the investment with the order you want to cancel.
From the Investing activity card at the top of the page, select ‘Cancel order’ on the pending order.
Select Cancel order and confirm once you’re ready. For multiple orders under the same investment, use the arrows to flick through your recent orders.
Money from cancelled buy orders will be returned to your Wallet as soon as possible. If you successfully cancel a pending order when the market is closed, the money will return to your Wallet when the market reopens.
Any questions, send us a message at help@sharesies.co.nz.