When to certify a document
You’ll need to get your ID certified if you’re unable to sign up digitally using an NZ driver licence or NZ passport, or if you receive a validation error.
Certified documents need to have been certified within the last three months.
How to certify a document
For a document to be certified, it must be sighted, signed, and dated by one of the following people:
member of the police
registered medical doctor
minister of religion
New Zealand honorary consul
member of parliament
It must also include the following statement from the certifier: ”This is a certified true copy of the original as sighted by me and is of true likeness to the individual.”
We prefer the email to be sent to us directly by the certifier—or, you must copy the certifier into the email. The certified document needs to be sent to firstname.lastname@example.org.
We’ll let you know when your ID has been verified.
We may ask you to provide a bank statement to verify your ID—we’ll email you to request this directly. If we don’t receive the additional information needed to verify your ID within 14 days, we’ll place a temporary freeze on your account.
If you get stuck, flick the team an email at email@example.com.