If you're unable to prove that you’re you online because:

  • you don't have a current NZ Driver Licence or Passport.
  • or you received a message saying we couldn't verify your identity. 

There might be several reasons why this happened. Don’t worry—it’s easily fixed and we’ll have you investing soon!

What do I need?

You may need a combination of documents—choose from one of the options below. All documents must be certified. Find out how to certify documents.


A certified copy of ONE of the following (must be current):

  • NZ Firearms License.
  • NZ Passport.
  • Overseas Passport.


A certified copy of either your current:

  • New Zealand full birth certificate.
  • Certificate of New Zealand citizenship.

You’ll also need ONE of the following:

  • New Zealand driver licence.
  • 18+ Card.


A certified copy of your current:

  • New Zealand driver licence. 

You’ll also need ONE of the following:

Registered bank documents:

  • Something that shows your name and signature e.g  a credit card, debit card or EFTPOS card.
  • A bank statement that’s less than 12 months old.

Government agency documents:

  • Something that contains the person’s name and signature, e.g a SuperGold Card.
  • A statement from a government agency that’s less than 12 months old  e.g a statement from the Inland Revenue Department.

Foreign government documents:

  • A citizenship certificate from another country 
  • A birth certificate issued by a foreign government, the United Nations or an agency of the United Nations.

What’s next?

  1. You should now have documents to send us. 
  2. Scan the documents and email them to help@sharesies.co.nz
  3. We’ll be in touch either by email, or, if we need more detail we’ll call you. 
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