Common Reasons for KYC Rejection
Your KYC application may be rejected if:
Documents are blurry, cropped, or low quality
Documents are expired
Name or address does not match your account details
Required documents were missing or incomplete
Suspected fraudulent or altered documents are detected
What Happens After a Rejection?
1. Rejection Notification
You will receive an email explaining the reason(s) for rejection.
The email will include instructions on what needs to be corrected.
2. Resubmission Opportunity
In most cases, you will be allowed to resubmit corrected documents.
Follow the instructions carefully
Upload clear, valid, and updated documents
Ensure all details match your account information
Once resubmitted, the review process restarts.
How Long Does Re-Verification Take?
Re-verification typically takes 1–2 business days
Some cases may be approved faster if corrections are clear
What If the Issue Cannot Be Resolved?
If required documents cannot be provided:
Contact support to explore alternative documents
Until KYC is completed, the account may remain limited
Payouts and certain features will remain restricted
How to Avoid KYC Rejection
Upload high-quality, clear images
Ensure documents are valid and not expired
Double-check that names and addresses match exactly
Submit complete documents with all corners visible