Issues with Google Chrome could affect your ability to access and execute Sheetgo. Here are a few things you can try to troubleshoot it yourself.

Solution 1 – Upgrade Google Chrome

Get a Chrome update when available

Normally updates happen in the background when you close and reopen your computer's browser. But if you haven't closed your browser in a while, you might see a pending update:

  1. On your computer, open Chrome.
  2. At the top right, look at More .
  3. If an update is pending, the icon will be colored:Green: An update's been available for 2 days. Orange: An update's been available for 4 days.Red: An update's been available for 7 days.

To update Google Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click Update Google Chrome. If you don't see this button, you're on the latest version.
  4. Click Relaunch.

Solution 2 – Turn On Cookies

In Chrome

  1. On your computer, open Chrome.
  2. At the top right click on the 3 dots then click "More  Settings".
  3. At the bottom, click Advanced.
  4. Under "Privacy and security," click Content settings.
  5. Click Cookies.
  6. From here, you can: Turn on cookies: Next to "Blocked," turn on the switch.

Fix problems

If you can't use your Google Account and get a message that cookies are turned off:

  1. Follow the steps above to turn on cookies.
  2. Try signing in again.

If you still get the error message, here are some possible solutions. Try each one, then try signing in.

  • Open a new browser window.
  • Clear your browser's cache and cookies. 
  • Browse in private.


Solution 3 – Clear cache, cookies, and browsing history

In Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools  Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.


Solution 4 – Browse in private.

  1. On your computer, open Chrome.
  2. At the top right, click More   New Incognito Window.
  3. A new window appears. In the top corner, check for the Incognito icon .

You can also use a keyboard shortcut to open an Incognito window:

  • Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
  • Mac: Press ⌘ + Shift + n.

You can switch between Incognito windows and regular Chrome windows. You'll only browse in private when you're using an Incognito window.



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