To help you stay informed about your message usage, we’ve introduced the Messaging Overview Dashboard, available under your Admin Client Communication settings.
This new dashboard gives you clear insights into how you're utilizing messaging - so you can easily track volume, trends, and associated costs. It’s everything you need to stay in control and make informed communication decisions.
Take a look and see how your messages are adding up!
Coming Soon: Purchase Messaging Credits & View History
Soon, you’ll be able to purchase Messaging Credits directly from the Messaging Overview Dashboard - along with access to your purchase history, all in one place.
This upcoming enhancement ensures that all your messaging activity - from usage to purchases - is centralized for easier management and transparency.
Stay tuned for the rollout of a more streamlined messaging experience!
Understanding the Message Usage Chart
Message usage is categorized under key parent features such as Appointment Notifications, SMS Texting, and Mass Messaging.
Each SMS message credit covers up to 160 characters. Messages exceeding this limit may consume multiple credits, even if sent as a single message.
MMS messages are reported separately for transparency, but they are also included within the relevant parent message categories.