Creating a Sherlock engagement score is very simple. Simply click on the gear icon on the top left side of the dashbaord (next to what should say "Default score" Configure Score button on the Dashboard tab and open up the Score slider.
From here, all you have to do is add the event that you want to be a part of your scoring model by clicking on them on the left side (you can remove an event by clicking it again):
After adding an important event to your model, you should weigh each event using the sliders. You can give each event a weight between 1-10. You can see how these weights are used to calculate engagement scores here.
Engagement Time Frame
Lastly, you just need to set your engagement time frame. Your engagement time frame selection will define how far back Sherlock looks back in order to measure your engagement scores. You can choose either 1, 7, or 30 days.
What time frame you select will depend on your application. For some applications, daily engagement is the most important measurement. For others it's weekly and for others it's monthly. This is completely up to you.
(By default, this is set to 7-days - weekly engagement).
You can filter your scoring profile to only apply to a subset of your user base. This is very helpful if you want to create a different scoring model for different types of users (
trial vs paid users ,
admin users vs team members,
buyers vs sellers, etc).
TIP: First time creating a score? We recommend not applying a filter until you better understand how Sherlock works as a whole - then you can refine
Multiple Scoring Profiles
With Sherlock, you can create multiple scoring profiles. You can read more about working with multiple scoring models (and why you would use them) in this doc.
For some tips and best practices on creating your Sherlock scoring models, you can read this post.