Sometimes when joining the Sherpa Classroom, you may see an error like this:
This is a really easy fix - all you need to do is allow Sherpa to access your camera and microphone through your browser settings.
Google Chrome
Enabling Webcam/Microphone Permissions in Google Chrome
In the URL bar, located to the left of the URL, you'll see a Lock Icon. Simply click on the icon to open up the permission window.
For both the Camera and Microphone settings, you'll want to select Allow from the dropdown.
Once you've done that, you'll find that you can now connect your devices (you may need to refresh your session).
Firefox
Enabling Webcam/Microphone Permissions in Firefox
In the URL bar, located to the left of the URL, you'll see an Info Icon alongside a Lock Icon. Simply click on the icon to open up the permission window.
You'll want to ensure that the Use the Camera and Use the Microphone options under Permissions are set to Allowed or Temporarily Allowed.
In the case that they aren't, simply remove that setting (using the X next to the current status) for each permission.
Then refresh the page to allow the browser to re-prompt for those permissions. You'll want to select Allow from this next prompt. You can also check the Remember this decision box to ensure that the settings stay the way you want.
Once you've done that, you'll find that you can now connect your devices (you may need to refresh your session).
Safari
Enabling Webcam/Microphone Permissions in Safari
You'll want to start by secondary clicking (right-click or control-click) on the URL bar. From there, you'll want to select the Settings for This Website... option.
This will open up the permission window. For both the Camera and Microphone settings, you'll want to select Allow from the dropdown.
Once you've done that, you'll find that you can now connect your devices (you may need to refresh your session).
Still not working?
After that, if your permissions are still not working, it's likely they are being blocked at a system level. Take a look at this help article which shows you how to adjust your system settings to allow your camera and microphone in your browser:
Remember to refresh the page after!