This error is caused when your device's hardware doesn't have the processing power to handle streaming video and audio on Sherpa's classroom.

Unfortunately, the only way to work around this error is by using an alternative device to access the classroom.

This error is rare, and we have designed the Sherpa Classroom to be accessible by nearly any kind of device. If you believe this error is in error (you are using a fairly modern device), please get in touch with support and reference this article.