Client schedules can vary throughout the shift. To allow for simple scheduling, the roster can be split one or more times to allow for multiple activities with different pricing. To split a shift, advanced edit mode must be used. The functionality will be explained by creating a new shift, although you can edit an existing shift in the exact same way. This article will outline:

First, create a new shift. Navigate to the Scheduler and click where you want to create a new shift. There are multiple fields you can edit when creating a shift, the help desk article, Scheduler - edit shift will assist you further.

To split the client roster, advanced edit mode is essential. After you create a shift, click the Advanced edit button. 

Your view should now be the full-screen shift details page, notice the section labelled Client. 

Add a client by clicking the search clients drop-down menu. Select one or more clients by typing their names, or simply scroll through the list, and click on each client. If you made a mistake, click the "x"  to remove them.

Now click the drop-down menu again to close it. Notice next to the selected clients, a blue button reads Split. 

Before splitting a shift, it's a good idea to make sure the start and end time for the shift has been set. Do this under the time and location section. This will save you time when having to edit the individual components. 

To split a shift, click the blue Split button next to a client's name. Do this one or more times depending on your needs. 

Notice the start and end times automatically adjust to have the activities in sequence. Make sure these are edited to the correct times and they don't overlap.

Easily remove splits by clicking the red (-) button on the right-hand side.
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When splitting client rosters, you may see a shift pending reason "shift has less than required carer".

If you're sure that the carer-to-client ratio is correct, you can toggle the option to ignore staff counts to fix this in the shift settings. This will ignore normal carer-to-client ratios for a split shift.

No. Split shift times are currently not displayed in the ShiftCare mobile app. While the desktop version shows the individual split periods, the mobile app only displays the overall shift.

If it's important for staff to know the specific working periods within a split shift, we recommend including the split times in the shift instructions. This ensures staff can easily view their allocated working periods when using the mobile app.

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