Sometimes parts of a flow need to be repeated to get the outcome you're looking for. You need to re-send an email to a customer. An employee needs to retrain a skill. Loop is a feature in ShiftX we've made to make you able to visualize the real world even better. Have a look at our little tutorial on how to use the loop feature in your process mapping:

Do you still have questions? Don't hesitate to get in touch with Alf (alf@shiftx.com), our Head of Customer Success.