User roles | Shippit

There are two main user roles in Shippit, which provide different levels of access and authority across your account.

Merchant or store access: for users who create, book, and track orders and occasionally update store branding and carrier settings
Head office access: manage settings for multiple stores

Head office access is only available if your Shippit account is set up as a company account.

For users who only need to process orders, you can also enable merchant or store access with a limited set of roles, which is referred to as an 'order processing only' role.

This matrix explains the different tasks available to different roles. Items marked with an asterisk (✷) indicate that enabling or adjusting this function could change the amount that Shippit or a carrier charges you.

	Order processing only	Store User	Head Office User
Manage and ship orders
Carrier selection ✷	❌	✅	✅
Create orders	✅	✅	✅
Label orders	✅	✅	✅
Book orders	✅	✅	✅
Track orders	✅	✅	✅
Delete orders	✅	✅	✅
Build store address book	❌	✅	✅
Tracking and notifications
Activate customer notifications	❌	✅	✅
Deactivate notifications to store	❌	❌	✅
Accounts and configuration
Adding store users	❌	✅	✅
Adding head office users	❌	❌	✅
Set store branding ✷	❌	✅	✅
Set branding for all stores ✷	❌	❌	✅
Set track page advertisement	❌	✅	❌
Activate and configure rules engine	❌	✅	✅
Save package types	❌	✅	✅
Enable transit protection ✷	❌	✅	✅
View overall shipping analytics	✅	✅	✅
Filter analytics per store	❌	❌	✅
Enable webhook	❌	✅	✅
Configure webhook	❌	❌	✅