Get to know Bonds

Bonds Transport Group has been providing customers with prompt same-day deliveries and outstanding customer service since being established in 1966.

Shippit gives you access to several of Bonds Couriers services covering key metropolitan areas including Sydney, Brisbane, Melbourne, and Perth. Their service caters for a wide range of freight needs from small consumer goods, to bulky palletised freight.

Bonds services can be used with our priority service for fast point-to-point delivery.

✔ Sameday delivery (metropolitan)

✔ Competitive Shippit rates

✔ Suitable for small consumer goods and bulky palletised freight

✔ Live GPS tracking

✔ Several service options including sameday, scheduled date, after hours, and delivery window of choice

Refer to our Carrier Services for full compatibility, limitations, and restrictions.

For a full list of restrictions in the network, see Bonds Couriers Terms of Carriage.

There is currently two (2) service types available with the Shippit integration using our own Shippit account/rates. We currently do not offer a Bonds Couriers BYO integration.

We currently offer the below delivery windows which align with a scheduled date of choice.

"7AM-10AM"

"10AM-1PM"

"1PM-4PM"

"4PM-7PM"

"7PM-10PM"

NOTE: it’s important to ensure delivery windows made available align with store operating hours e.g if your store closes at 5pm, the after hours timeslots should not be enabled.

Signature

All deliveries will require a signature unless the customer has opted in for Authority to leave (ATL).

If the receiver is not home the driver will try to call them to confirm a safe place to leave the goods.

Authority to leave

ATL must be provided by the receiver verbally to the driver if they contact the receiver.

If the receiver cannot be reached, the goods will be returned to the sender at the sender’s expense.

If it's possible for the driver to take a picture for proof of delivery they will do so however, it is not always possible or guaranteed.

Below is a current list of prohibited & restricted goods not accepted in the Bonds network however this is subject to change.

For the most up-to-date information please always refer to Bonds Terms of Carriage.

Prohibited:

Restricted:

Must be pre-approved by Shippit and the carrier before shipping:

All restricted & dangerous goods must be approved by Shippit and the carrier prior to shipping. Please ensure you complete a Restricted & Dangerous Goods Form.

Below is a current list of dangerous goods accepted in the Bonds network however this is subject to change. For the most up-to-date information please always refer to the carrier website.

Refer to these applicable guides for more extensive information:

All allowable dangerous goods must be pre-approved by Shippit and the carrier prior to activation and shipping. Your Shipping team will approve this.

A DG flag will be applied where possible via API.

Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.

See full packaging guidelines here: Bonds Couriers Terms of Carriage.

You can also refer to Shippit's Recommended Packaging Guidelines for more information.

Complimentary loss or damage insurance is included when booking with Bonds through Shippit’s account.

Insurance covers up to $1000AUD on road freight, and $150 on satchels. Goods that are inadequately packaged, or left with ATL are not covered. Refer to the full terms and conditions here.

Should you need to raise a claim for loss or damage please contact Shippit Support.

Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.

You must be pre approved before shipping with Bonds. Please contact our Configuration Team to get started!

This section contains general information about pickup and collection with Bonds.

Collection

Sameday drivers can present anytime after 30 minutes from booking.

Goods not ready for collection will be charged a futile fee and need to be rebooked at full price so please ensure you have goods ready for the driver asap.

Collection issues

Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.

Cancelling orders

Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.

Contacting drivers

You’re unable to contact drivers directly. Please contact Shippit Support should you require support with collection.

Futile charges

If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.

Rebooking collection

If you need to rebook an order, simply locate the order within the UI and from the drop down menu, select 'rebook'.

Please contact Shippit Support for assistance with collection if needed.

This section contains general information about delivery with Bonds.

Alcohol deliveries

Shippit will enable an 'alcohol flag' where possible. When the alcohol flag is sent with the booking via API, the driver will be prompted and require 18+ ID and a signature if required.

However, when the alcohol flag is not sent with the booking via API, the label should read 'contain alcohol - 18+ ID required' so the driver can request ID upon delivery.

Terms of alcohol delivery

Delivery choices

Signature:

All deliveries will require a signature unless the customer has opted in for Authority to leave (ATL).

If the receiver is not home the driver will try to call them to confirm a safe place to leave the goods.

Authority to leave:

ATL must be provided by the receiver verbally to the driver if they contact the receiver.

If the receiver cannot be reached, the goods will be returned to the sender at the sender’s expense.

If it's possible for the driver to take a picture for proof of delivery they will do so however, it is not always possible or guaranteed.

Proof of delivery

Bonds provides Proof of Delivery (POD) for all shipments which is usually available on the their website. If the parcel was left safe, they will take a photo where possible.

Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking. If your POD is not available please contact Shippit Support for assistance.

Redelivery & redirection

Redelivery & redirection is not available with this service. If the receiver is not home the driver will try to call them to confirm a safe place to leave the goods.

ATL must be provided by the receiver verbally to the driver if they contact the receiver. If the receiver cannot be reached, the goods will be returned to the sender at the sender’s expense.

Return to sender

Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.

Once goods are delivered we’re unable to request return to sender. Please contact Shippit Support for assistance.