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Get to Know TNT (Fedex Domestic )

Updated this week

TNT (Fedex) are renowned industry leaders offering door-to-door shipping to more than 200 countries - connecting people and businesses all over the world.

Shippit gives you access to several of FedEx's efficient services both domestically and internationally. Using Shippit, you can tap into their standard road service, as well as their tail gate service which is ideal for bulky and/or palletised shipments.

We also offer access to their express air service which gives you a cost effective express solution for smaller goods with most freight delivered within 3 business days.

Benefits of using Fedex (TNT)

  • Great serviceability Australia wide

  • Suitable for B2B and B2C deliveries

  • Fast delivery Australia wide

  • Caters for small consumer goods and bulky palletised freight

  • Caters for limited dangerous goods

  • Competitive Shippit rates


Compatibility

Refer to our Carrier Services for full compatibility, limitations, and restrictions.

For a full list of restrictions on the TNT (Fedex) network, see TNT-what-you-can-ship.

Suitable Goods

Unsuitable Goods

  • Small consumer goods

  • Clothing & apparel

  • Furniture & homewares

  • Bulky palletised freight

  • B2C and B2B deliveries

  • Dangerous goods

  • Medicinal

  • Sports and fitness equipment

  • Automotive

  • Fragile goods

  • Loose freight

  • Tobacco products

  • Unapproved dangerous goods

  • Perishable goods or items requiring refrigeration or temperature control


Integrations

Services available

Account Type

Carrier Service Level

Shippit Service Level

Integration

Shippit account

Standard (road) 76

Standard

  • API

  • UI

Shippit account

Technology express

(Tail gate 717b )

Standard

  • API

  • UI

Shippit account

Express (air) 76

Express

  • API

  • UI

BYO account

Standard (road) 76

Standard

  • API

  • UI

BYO account

Technology express

(Tail gate 717b )

Standard

  • API

  • UI

BYO account

Express (air) 76

Express

  • API

  • UI

Delivery Choices

Authority to leave

Shipments will automatically be booked on the ATL service unless ‘signature/SIG’ is selected at the time of booking.

Goods will not be left unattended unless the driver has deemed that it is a safe location.

Signature

If ATL is not applicable or possible, the driver will leave a sorry-we-missed-you card in the recipient's letterbox allowing the customer to rebook delivery.

Recipients can then rebook delivery with or without ATL, or opt to collect the goods from a local depot.


Restricted Goods

Below is a current list of restricted goods accepted in the TNT (Fedex) network however this is subject to change. For the most up-to-date information please always refer to TNT-what-you-can-ship

Prohibited goods:

  • Counterfeit goods

  • Arms, weapons and
    Ammunition

  • Illegal drugs and narcotics

  • Electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any non-combustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.

  • Tobacco products, including but not limited to cigarettes, cigars, loose tobacco, smokeless tobacco, hookah or shisha.

Restricted goods:

  • Dangerous goods

    • Any substance that could cause someone harm when not handled properly can be classed as dangerous e.g. Lithium batteries, dry ice, perfume

  • Biodegradable or perishable goods

    • These materials can degrade and become harmful during transit. They can also have a detrimental and irreversible effect on the ecosystem they are entering into e.g. Food, perishable items, organic and industrial waste, plants and seeds

  • Awkwardly-sized & unpalletised freight

    • This is anything too large to fit on a pallet e.g. Agricultural equipment, vehicles, furniture, carpet rolls

  • High value goods

    • Countries often have strict rules regarding the import and export of large amounts of currency and other high value items. It’s important to check whether the goods you’re shipping are compliant with the relevant customs regulations e.g. Jewellery, precious metals, antiques, fine art, gemstones, currency

  • Biological substances

    • These items can range from live animals going to a new home to blood needed for an urgent transfusion. Because of the risk to those handling them, they’re classed as restricted e.g. Blood samples, live animals, dead animals, animal fur, human organs and remains

  • Alcohol

    • All alcohol must be pre-approved by Shippit and/or the carrier prior to activation and shipping.

  • Asbestos

  • Pornography

  • Ivory

  • Passports

  • Endangered plants and species


Dangerous Goods

All restricted & dangerous goods must be approved by Shippit and the carrier prior to shipping. Please ensure you complete a Restricted & Dangerous Goods Form.

Below is a current list of dangerous goods accepted in the TNT (Fedex) network however this is subject to change. For the most up-to-date information please always refer to the carrier website.

Refer to these applicable guides for more extensive information:

✘ NOT accepted in the network

TNT (Fedex) is unable to ship the below dangerous goods in their domestic network either by road or air::

  • Class 2 - 2.3 Toxic gas

  • Class 4 - 4.3 Flammable solids

  • Class 7 - Radioactive Material

✔ Accepted in the network

TNT (Fedex) can transport some types of dangerous goods, in limited quantities by road and air.

TNT (road service)

Class 1 Explosives

  • 1.1 - 1.6 = limited

    • 1.4S (except UN0366, UN0441, UN0455, UN0456, UN0500)

Class 2 Gases

  • 2.1 flammable gas = limited

    • UN1057(*1)

    • UN3150

    • UN3167

    • UN3478

    • UN3479

    • UN1950 groups F/FC,

    • UN2037 group F (non-toxic)

  • 2.2 Non-flammable, non-toxic gas = limited

Class 3 Flammable liquids

  • 3.1 Flammable liquids = limited

Class 4 Flammable solids

  • 4.1 Flammable solids = limited

  • 4.2 Spontaneously combustible substances

Class 5 - Oxidising substances

  • 5.1 Oxidising substance

  • 5.2 Organic Peroxide

Class 6 - Toxic substances

  • 6.1 Toxic substance. Excludes packing group I.

  • 6.2 Infectious substance. Excludes cat A UN2814 and UN2900.

Class 8 - Corrosive substances. Excludes UN2794, UN2795 (*4) & substances shipped in molten state.

Class 9 - Miscellaneous DG including batteries (special packaging applies refer below)

TNT Overnight (air service)

Class 1 Explosives

  • 1.1 - 1.6 = limited

    • 1.4S (except UN0366, UN0441, UN0455, UN0456, UN0500)

Class 2 Gases

  • 2.1 flammable gas = limited

    • UN1057(*1)

    • UN3150

    • UN3167

    • UN3478

    • UN3479

    • UN1950 groups F/FC,

    • UN2037 group F (non-toxic)

  • 2.2 Non-flammable, non-toxic gas = limited

Class 3 Flammable liquids

  • 3.1 Flammable liquids = limited

Class 4 Flammable solids

  • 4.1 Flammable solids = limited

  • 4.2 Spontaneously combustible substances

Class 5 - Oxidising substances

  • 5.1 Oxidising substance

  • 5.2 Organic Peroxide

Class 6 - Toxic substances

  • 6.1 Toxic substance. Excludes packing group I.

  • 6.2 Infectious substance. Excludes cat A UN2814 and UN2900.

Class 8 - Corrosive substances. Excludes UN2794, UN2795 (*4) & substances shipped in molten state.

Class 9 - Miscellaneous DG excluding UN2807 & UN3090 (special packaging applies refer below)


Dangerous Goods Packaging Requirements

Special packaging guidelines apply to all dangerous goods, please refer to the below:


Packaging Guidelines

Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly.

All packaging should comply with Australian consumer and transport laws.


Insurance

Complimentary loss or damage insurance is not included when booking with TNT (Fedex) through Shippit’s account.

However, if you have it included in your own BYO account, this will carry over with your BYO integration.

Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.


Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.

You can also refer to TNT domestic surcharges.


Activation

You must have pre-approval before shipping with TNT (Fedex). Please contact our Configuration Team to get started!

Setting up a BYO account?

To set up your BYO integration, contact our Configuration Team with your account details. Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.


Pickup & Collection FAQs

This section contains general information about pickup and collection with TNT (Fedex).

Collection

Depending on your shipping volume, your account will either be set up with ‘regular pickups’ or ‘adhoc pickups’. Indicative volumes for these setups are below:

  • Regular pickups

    • >10 packages daily or >200 month

    • Daily pickups will be scheduled with the carrier

    • Automatic pickup requests will not be sent to the carrier as your schedule will be locked in

  • Adhoc pickups

    • <10 packages daily or <200 month

    • Daily pickups will not be scheduled with the carrier

    • Automatic pickup requests will be sent to the carrier upon manifesting

    • If orders are booked before 11am you may receive collection same day, if not, collection will occur the following business day

Collection issues

Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.

Cancelling orders

Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.

Collection timeframes

When orders are booked before 11am usually the driver will present the same day, if not, the following business day.

If you have scheduled collections in place your driver will present in your 'collection window' as agreed to during activation.

Contacting drivers

You’re unable to contact drivers directly. Please contact Shippit Support should you require support with collection.

Futile charges

If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.

Pallet pickups

Your pickup cadence will be agreed on and set up during activation.

On occasion carriers might send a driver out before first pickup to meet the staff at this location especially if induction or special pickup needs are applicable. Otherwise, Shippit will arrange your pickup schedule and you can expect the driver to arrive in the agreed window.

It’s crucial that goods are in an accessible location.

When operating out of a warehouse, cages should be easily accessible and labelled for the drivers.

Please advise Shippit if you require cages to be supplied as we will request this from the carrier prior to go-live (note this is only possible for high volumes).

Pallets should be ready to be forklifted onto the truck avoiding wait times and surcharges. If a forklift is not available at either pickup or delivery, you must notify Shippit so that we can arrange with the carrier.

Surcharges apply for locations (pickup or delivery) that do not have forklifts or capability to load/accept pallets independently refer to TNT domestic surcharges.

Rebooking collection

If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.

If you do not have scheduled collections in place and have not booked any new orders for collection, please contact Shippit Support for assistance with collection.


Delivery FAQs

This section contains general information about delivery with TNT (Fedex).

Alcohol deliveries

It is the responsibility of the retailer to ensure relevant legal identification checks have been done before booking.

If a signature is required, the driver may ask for 18+ID to ensure the recipient is of legal age. Your TNT (Fedex) local depot will also require identification upon collection.

If ATL is allowed, the goods will be left unattended without the need for 18+ID.

Delivery choices

Authority to leave:

Shipments will automatically be booked on the ATL service unless ‘signature/SIG’ is selected at the time of booking.

Goods will not be left unattended unless the driver has deemed that it is a safe location.

Signature:

If ATL is not applicable or possible, the driver will leave a sorry-we-missed-you card in the recipient's letterbox allowing the customer to rebook delivery.

Recipients can then rebook delivery with or without ATL, or opt to collect the goods from a local depot.

Pallet deliveries

Goods will be delivered by a tailgate truck and dropped to the clients door only; however if assistance is required (e.g. up stairs) additional surcharges will apply and the delivery will need to be rebooked once payment is settled. Shippit support will contact the sender for approval before booking.

Surcharges also apply for locations (pickup or delivery) that do not have forklifts or capability to load/accept pallets independently refer to TNT domestic surcharges.

Proof of delivery

TNT (Fedex) provides Proof of Delivery (POD) for all shipments and a photo POD for those delivered with ATL where possible.

Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking. If your POD is not available please contact Shippit Support for assistance.

Redelivery & redirection

If the driver has attempted delivery to your customer and left a card, your customer should use the redelivery service - sorry-we-missed-you card.

If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should contact Shippit Support for assistance.

Return to sender

Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.

Once goods are delivered we’re unable to request return to sender. Please contact Shippit Support for assistance.

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