TNT (Fedex) are renowned industry leaders offering door-to-door shipping to more than 200 countries - connecting people and businesses all over the world.
Shippit gives you access to several of FedEx's efficient services both domestically and internationally. Using Shippit, you can tap into their standard road service, as well as their tail gate service which is ideal for bulky and/or palletised shipments.
We also offer access to their express air service which gives you a cost effective express solution for smaller goods with most freight delivered within 3 business days.
Benefits of using Fedex (TNT)
Great serviceability Australia wide
Suitable for B2B and B2C deliveries
Fast delivery Australia wide
Caters for small consumer goods and bulky palletised freight
Caters for limited dangerous goods
Competitive Shippit rates
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
For a full list of restrictions on the TNT (Fedex) network, see TNT-what-you-can-ship.
Suitable Goods | Unsuitable Goods |
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Integrations
Services available
Account Type | Carrier Service Level | Shippit Service Level | Integration |
Shippit account | Standard (road) 76 | Standard |
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Shippit account | Technology express (Tail gate 717b ) | Standard |
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Shippit account | Express (air) 76 | Express |
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BYO account | Standard (road) 76 | Standard |
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BYO account | Technology express (Tail gate 717b ) | Standard |
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BYO account | Express (air) 76 | Express |
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Delivery Choices
Authority to leave
Shipments will automatically be booked on the ATL service unless ‘signature/SIG’ is selected at the time of booking.
Goods will not be left unattended unless the driver has deemed that it is a safe location.
Signature
If ATL is not applicable or possible, the driver will leave a sorry-we-missed-you card in the recipient's letterbox allowing the customer to rebook delivery.
Recipients can then rebook delivery with or without ATL, or opt to collect the goods from a local depot.
Restricted Goods
Below is a current list of restricted goods accepted in the TNT (Fedex) network however this is subject to change. For the most up-to-date information please always refer to TNT-what-you-can-ship
Prohibited goods:
Counterfeit goods
Arms, weapons and
AmmunitionIllegal drugs and narcotics
Electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any non-combustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.
Tobacco products, including but not limited to cigarettes, cigars, loose tobacco, smokeless tobacco, hookah or shisha.
Restricted goods:
Dangerous goods
Any substance that could cause someone harm when not handled properly can be classed as dangerous e.g. Lithium batteries, dry ice, perfume
Biodegradable or perishable goods
These materials can degrade and become harmful during transit. They can also have a detrimental and irreversible effect on the ecosystem they are entering into e.g. Food, perishable items, organic and industrial waste, plants and seeds
Awkwardly-sized & unpalletised freight
This is anything too large to fit on a pallet e.g. Agricultural equipment, vehicles, furniture, carpet rolls
High value goods
Countries often have strict rules regarding the import and export of large amounts of currency and other high value items. It’s important to check whether the goods you’re shipping are compliant with the relevant customs regulations e.g. Jewellery, precious metals, antiques, fine art, gemstones, currency
Biological substances
These items can range from live animals going to a new home to blood needed for an urgent transfusion. Because of the risk to those handling them, they’re classed as restricted e.g. Blood samples, live animals, dead animals, animal fur, human organs and remains
Alcohol
All alcohol must be pre-approved by Shippit and/or the carrier prior to activation and shipping.
Asbestos
Pornography
Ivory
Passports
Endangered plants and species
Dangerous Goods
All restricted & dangerous goods must be approved by Shippit and the carrier prior to shipping. Please ensure you complete a Restricted & Dangerous Goods Form.
Below is a current list of dangerous goods accepted in the TNT (Fedex) network however this is subject to change. For the most up-to-date information please always refer to the carrier website.
Refer to these applicable guides for more extensive information:
✘ NOT accepted in the network
TNT (Fedex) is unable to ship the below dangerous goods in their domestic network either by road or air::
Class 2 - 2.3 Toxic gas
Class 4 - 4.3 Flammable solids
Class 7 - Radioactive Material
✔ Accepted in the network
TNT (Fedex) can transport some types of dangerous goods, in limited quantities by road and air.
TNT (road service) |
✔ Class 1 Explosives
✔ Class 2 Gases
✔ Class 3 Flammable liquids
✔ Class 4 Flammable solids
✔ Class 5 - Oxidising substances
✔ Class 6 - Toxic substances
✔ Class 8 - Corrosive substances. Excludes UN2794, UN2795 (*4) & substances shipped in molten state.
✔ Class 9 - Miscellaneous DG including batteries (special packaging applies refer below) |
TNT Overnight (air service) |
✔ Class 1 Explosives
✔ Class 2 Gases
✔ Class 3 Flammable liquids
✔ Class 4 Flammable solids
✔ Class 5 - Oxidising substances
✔ Class 6 - Toxic substances
✔ Class 8 - Corrosive substances. Excludes UN2794, UN2795 (*4) & substances shipped in molten state.
✔ Class 9 - Miscellaneous DG excluding UN2807 & UN3090 (special packaging applies refer below) |
Dangerous Goods Packaging Requirements
Special packaging guidelines apply to all dangerous goods, please refer to the below:
Packaging Guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly.
All packaging should comply with Australian consumer and transport laws.
Insurance
Complimentary loss or damage insurance is not included when booking with TNT (Fedex) through Shippit’s account.
However, if you have it included in your own BYO account, this will carry over with your BYO integration.
Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.
You can also refer to TNT domestic surcharges.
Activation
You must have pre-approval before shipping with TNT (Fedex). Please contact our Configuration Team to get started!
Setting up a BYO account?
To set up your BYO integration, contact our Configuration Team with your account details. Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.
Pickup & Collection FAQs
This section contains general information about pickup and collection with TNT (Fedex).
Collection
Depending on your shipping volume, your account will either be set up with ‘regular pickups’ or ‘adhoc pickups’. Indicative volumes for these setups are below:
Regular pickups
>10 packages daily or >200 month
Daily pickups will be scheduled with the carrier
Automatic pickup requests will not be sent to the carrier as your schedule will be locked in
Adhoc pickups
<10 packages daily or <200 month
Daily pickups will not be scheduled with the carrier
Automatic pickup requests will be sent to the carrier upon manifesting
If orders are booked before 11am you may receive collection same day, if not, collection will occur the following business day
Collection issues
Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.
Cancelling orders
Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.
Collection timeframes
When orders are booked before 11am usually the driver will present the same day, if not, the following business day.
If you have scheduled collections in place your driver will present in your 'collection window' as agreed to during activation.
Contacting drivers
You’re unable to contact drivers directly. Please contact Shippit Support should you require support with collection.
Futile charges
If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.
Pallet pickups
Your pickup cadence will be agreed on and set up during activation.
On occasion carriers might send a driver out before first pickup to meet the staff at this location especially if induction or special pickup needs are applicable. Otherwise, Shippit will arrange your pickup schedule and you can expect the driver to arrive in the agreed window.
It’s crucial that goods are in an accessible location.
When operating out of a warehouse, cages should be easily accessible and labelled for the drivers.
Please advise Shippit if you require cages to be supplied as we will request this from the carrier prior to go-live (note this is only possible for high volumes).
Pallets should be ready to be forklifted onto the truck avoiding wait times and surcharges. If a forklift is not available at either pickup or delivery, you must notify Shippit so that we can arrange with the carrier.
Surcharges apply for locations (pickup or delivery) that do not have forklifts or capability to load/accept pallets independently refer to TNT domestic surcharges.
Rebooking collection
If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.
If you do not have scheduled collections in place and have not booked any new orders for collection, please contact Shippit Support for assistance with collection.
Delivery FAQs
This section contains general information about delivery with TNT (Fedex).
Alcohol deliveries
It is the responsibility of the retailer to ensure relevant legal identification checks have been done before booking.
If a signature is required, the driver may ask for 18+ID to ensure the recipient is of legal age. Your TNT (Fedex) local depot will also require identification upon collection.
If ATL is allowed, the goods will be left unattended without the need for 18+ID.
Delivery choices
Authority to leave:
Shipments will automatically be booked on the ATL service unless ‘signature/SIG’ is selected at the time of booking.
Goods will not be left unattended unless the driver has deemed that it is a safe location.
Signature:
If ATL is not applicable or possible, the driver will leave a sorry-we-missed-you card in the recipient's letterbox allowing the customer to rebook delivery.
Recipients can then rebook delivery with or without ATL, or opt to collect the goods from a local depot.
Pallet deliveries
Goods will be delivered by a tailgate truck and dropped to the clients door only; however if assistance is required (e.g. up stairs) additional surcharges will apply and the delivery will need to be rebooked once payment is settled. Shippit support will contact the sender for approval before booking.
Surcharges also apply for locations (pickup or delivery) that do not have forklifts or capability to load/accept pallets independently refer to TNT domestic surcharges.
Proof of delivery
TNT (Fedex) provides Proof of Delivery (POD) for all shipments and a photo POD for those delivered with ATL where possible.
Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking. If your POD is not available please contact Shippit Support for assistance.
Redelivery & redirection
If the driver has attempted delivery to your customer and left a card, your customer should use the redelivery service - sorry-we-missed-you card.
If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should contact Shippit Support for assistance.
Return to sender
Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.
Once goods are delivered we’re unable to request return to sender. Please contact Shippit Support for assistance.