Get to know Smart Routing International from Australia

Smart Routing International (SRI) allows you to easily ship orders to customers wherever they live. SRI is Shippit’s proprietary multi-carrier delivery service, which uses smart technology to seamlessly connect multiple logistics service providers (LSPs), and take the hassle out of international shipping.

You can use SRI to ship both delivery duty paid (DDP), and delivery duty unpaid (DDU). When you ship DDP using SRI, upfront quotes are calculated automatically and are inclusive of all duties, taxes, and import fees. Quotes are also guaranteed as long as accurate product information is provided. For more information about DDP and DDU, see our Shipping delivery duty paid (DDP) or unpaid (DDU) article.

Refer to our Carrier Services for full compatibility, limitations, and restrictions.

This section shows the Smart Routing International services you can start using through Shippit, from within Australia.

Delivery Choices

SRI can be booked as SIG (signature) or ATL (authority to leave) when manifesting.

SRI deliveries are automatically a ‘contactless delivery’ i.e. no physical signature is taken from the receiver.

ATL will only be actioned if authorised by the customer upon booking or the receiver before delivery.

Below is a current list of prohibited & restricted goods not accepted in the Smart Routing International network however this is subject to change.

NOTE: If you ship prohibited items to Japan, Thailand, the Philippines, or Malaysia, your shipment can be destroyed and a charge levied.

Prohibited goods

Dangerous Goods

Smart Routing International does not accept any type of limited quantity dangerous goods or dangerous goods.

⚠️ IMPORTANT: Duties and taxes can vary from region to region, and depending on your own configuration. Always check the full terms of carriage with your carrier, and the customs requirements for the country you are shipping to beforehand.

You can use SRI to ship both delivery duty paid (DDP), and delivery duty unpaid (DDU) from Australia. When you ship DDP using SRI, upfront quotes are calculated automatically, and are inclusive of all duties, taxes, and import fees. Quotes are also guaranteed as long as accurate product information is provided.

For more information about DDP and DDU, see our Shipping delivery duty paid (DDP) or unpaid (DDU) article.

The Philippines applies duty charges to shipments over a de minimis of PHP10,000. Shipping goods worth over PHP10,000 incurs a customs fee of PHP430.

Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian & international consumer and transport laws.

Please refer to Shippit's Recommended Packaging Guidelines for more information.

Complimentary loss or damage insurance is not included when booking with Smart Routing International through Shippit.

Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods.

For more information, see the Carrier Surcharge Article.

You must have pre-approval before shipping with Smart Routing International.

To set up your integration simply contact our Configuration Team.

Our team will review your details and usually get back to you in 1-3 business days.

Smart Routing International is Shippit's multi-carrier delivery service, which means your parcels might go through several different carrier's hands as it moves through the network. When you print your SRI label, it shows a carrier, which is the carrier responsible for this shipment. However, that doesn't mean that the carrier is handling your package through the entire journey, depending on what lanes the package needs to move through.

In some cases, you might also get more than one shipping label for your shipment. This can happen if the last-mile carrier needs its own label to be able to complete the delivery in the destination country. If this happens, make sure you attach all the provided labels to the package, and that all details are visible.

If at any time you need additional clarity on who is handling your shipment, get in touch with your Shippit business partner, or contact Shippit Support

This section contains general information about pickup and collection with Smart Routing International.

Collection timeframes

You can expect SRI to pick up goods within 48 business hours from the time the order is booked for delivery in Shippit.

SRI network partners pick up orders until 4:00 PM AEST, and the cut-off time for booking orders for next-day pick-up is 2:00 PM AEST. This is subject to change without prior notice.

If you have high shipping volumes, we recommend that you arrange a regular pick-up schedule with SRI network partners, your Shippit Account Manager will arrange this.

Collection issues

Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.

Cancelling orders

You can cancel standard orders from your Shippit account if it is showing a status of Booked for delivery. If you cancel an order after it is in transit, you are charged full price for the order. For more information about cancelling orders, see the Modify, cancel, or delete orders article.

Contacting drivers

You’re unable to contact drivers directly. Please contact Shippit Support should you require support with collection.

Futile charges

If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply.

Rebooking collection

If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.

If you do not have scheduled collections in place and have not booked any new orders for collection, please contact Shippit Support for assistance with collection.

You are charged for rebooking if the order was marked as a futile pickup by the carrier, meaning that the driver attempted to pick up the order, but was unable to.

Regular collection

Depending on your volume, your account will either be set up with ‘regular pickups’ or ‘adhoc pickups’. Indicative volumes for these setups are below:

This section contains general information about deliveries with Smart Routing International.

Authority to leave

ATL can be requested at the time of booking which means the driver will automatically leave the goods unattended during delivery.

Alternatively, ATL can be actioned by the receiver with the end-mile delivery carrier.

Proof of delivery

Smart Routing International provides Proof of Delivery (POD)when a package was delivered.

Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking

If your POD is not available please contact Shippit Support for assistance.

Redelivery & redirection

Redelivery can be requested by the receiver once a delivery attempt has been made.

Please contact Shippit Support for redelivery / redirection request.

If a delivery attempt fails, an additional attempt will be made the following day for no additional charge. A total of 2 delivery attempts will be made before being returned to sender.

Return to sender

Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.

Once goods are delivered we’re unable to request return to sender.

Please contact Shippit Support for assistance with RTS.

This section contains information about some common issues you might encounter with Smart Routing International. If you can't find an answer to your question here, get in touch with us using the chat in your Shippit account, or contact Shippit Support.

I don't know who's going to pick up my package

Packages shipped with SRI might go through several different carriers' hands as it move through the network. The responsible carrier is listed on the first label, although they may sometimes engage an intermediary.

If you are in Sydney, your package could be picked up by a network partner's own carrier or Direct Courier. If you're in Melbourne, packages are usually picked up by Direct Courier.

If you need confirmation of which carrier is going to pick up a specific order, contact Shippit Support.

I've got two labels for my package

Some last-mile carriers require their own label to complete the delivery. This second label is only used during the final stages of the parcel’s journey. Make sure all provided labels are attached to your parcel, and all details are visible.