Carrier Management - Highway Integration

What is Highway?

Shipwell is excited to announce the integration Highway with our platform, enhancing our carrier management capabilities. Highway provides real-time updates and insights into carrier details, ensuring that you can confidently work with carriers that meet your standards. By integrating Highway with Shipwell, you’ll gain access to automated processes that simplify carrier management, saving time and reducing errors.

How does the Highway Integration work?

The Highway Integration in Shipwell allows users to connect their existing Highway account to their Shipwell platform through a seamless setup process. Once connected, the integration establishes a direct line of communication between Shipwell and Highway, enabling:

Automatic carrier creation in Shipwell after onboarding packets are completed in Highway.
Continuous carrier monitoring, with real-time updates applied to carrier profiles when changes occur (available late Q2).

Note: An active Highway account is required to use this integration.

Key Highway Integration functionality

Account Connection: Link your Highway account to Shipwell through the Integration Marketplace.
Automated Carrier Onboarding: Automatically create new carrier profiles in Shipwell once Highway onboarding packets are completed.
Ongoing Carrier Monitoring (coming late Q2): Automatically apply updates to carrier profiles when Highway detects changes, such as compliance issues or insurance updates.

Benefits to using the Highway Integration

Integrating your Highway account with Shipwell offers several key advantages:

Save Time with Automation: Automatically create carriers in Shipwell, reducing manual data entry.
Ensure Accurate Carrier Profiles: Keep carrier details up to date with real-time updates from Highway.
Enhance Compliance Monitoring: Get instant alerts and automatic updates when a carrier’s status changes.
Reduce Risk: Quickly identify and flag carriers with compliance issues, ensuring you work only with trusted partners.

Setting up the Highway Integration - Initial Connection

Setting up the Highway Integration is simple. Follow these steps to connect your Highway account to Shipwell:

Navigate to the Integration Marketplace:
- Go to the Manage tab in Shipwell, and select Company.
- Click on Integrations from the left-hand menu.
Find the Highway Integration Card:
- Locate the Highway card in the Integration Marketplace.
Connect Your Account:
- Click Connect on the Highway card.
- Enter your Highway credentials when prompted and select Connect.

Confirm Connection:

Once validated, you’ll see a green confirmation message and a checkmark on the Highway card.
If an error occurs, please verify your credentials with Highway or contact their support team.

Using the Highway Integration - New Carrier Onboarding/Creation

After connecting your Highway account, Shipwell will automatically create new carrier profiles for carriers that have completed onboarding packets in Highway.

How It Works:

Once the onboarding packet is marked as “complete” in Highway, Shipwell receives the carrier details.
Shipwell uses this information to automatically create a new carrier profile in your platform.
Shipwell then notifies Highway that the carrier has been added, marking the onboarding packet as processed.

Note: The Highway integration only supports automatic creation of new carriers. If you have existing carriers that have already onboarded through Highway, contact your CSM for support with the migration of these carriers. Lastly, there may be a additional fee to turn on the Highway Integration.

Using the Highway Integration - Carrier Compliance Monitoring - Available late Q2 2025

Once a carrier is created in Shipwell, the integration will begin monitoring carrier compliance using live updates from Highway. Shipwell listens for key alerts from Highway, which trigger automatic updates to the carrier profile.

Here’s how it works:

Alert Type	Highway definition	Shipwell Action
connection_overall_rule_result_changed	A rule changed occurred for the carrier and it resulted in a change in the broker's rules assessment for that carrier. For example, the carrier was a pass under their rules assessment but an Identity Alert was posted on the carrier for stealing a load and they changed to fail.	Set carrier status to “Do Not Use”
insurance_policy	There was a change to one or more of the carrier's insurance policy information in Highway. Generally related to either an insurance certificate expiring or an insurance agent sending us a new insurance certificate for a carrier.	Update carrier insurance details as provided in the carrier detail

Data Science

Analytics available for Sandbox (private data share as well).
Support for overnight hours in optimization

API Changes

Customers
- Added ability for customer create, read/retrieve, update, and delete within an account.
  - This enables the ability to retrieve and modify customer details via API such as name, billing_address, billing_email, mailing_address, external_id (i.e., ERP customer identifier), notes, etc.
    Note: Endpoints will be available after the deploy.
  - New Customer API Endpoints:
    Get/List Customers Endpoint
    Create New Customer Endpoint
    Get Customer by Customer Id Endpoint
    Update Customer by Customer Id Endpoint
    Delete Customer by Customer Id Endpoint
Shipments
- Added new optional properties to Related Orders (related_orders) of a Shipment:
  - custom_data
    This follows the same consistent structure of other custom_data API properties in the Shipwell platform. See Custom Data.
  - order_name
  - pickup_number
    Note: This is not available for v2 Orders
  - purchase_order_number
  - sales_order_number

Mobile

Nothing of note for release

Other Minor Enhancements or Bugs Being Released

Description

Update Swifty Error Messaging Email for Use Case Where Shipment Cannot Be Found in Uploading a Document

Swifty - Update the Order / Shipment Update email to include date for ETA

Replace Haversine with driven distance function

Error when running optimization job

Implement remaining category constraints

Fix local time awareness of Swifty

Fix shipment references in dock scheduling via Swifty

Drayage Not Showing in Analytics

Make default optimization contract per optimization configuration a configuarable name

Driver Name is not populating in Analytics

Incorporate overall facility availability into optimization

Update financial reporting to use new charge codes and incorporate into analytic reporting

Add Fields to Star Schema

Add Stop Reasons to Star Schema

Highway Integration - New Carrier Onboarding - Create carrier

Highway Integration New Carrier Onboarding - Insurance Details

Air Shipment - Default to “Aircraft” Equipment Type

FE: Workflow - Loss of ability to drag carriers to different positions in the workflow

New Shipment Creation Page - Address record saving incorrect hours

Macropoint Visibility - ETA

Add Item Override Card to New Shipment Creation Page

Update Address Book to Hours of Operation Section

Update Facility Operational Hours in Load Optimization Configurations

Update Dock Scheduling Hours Configurations

Unable to create bills in Quickbooks for carrier

Create a configuration to require some stop information on shipment creation (new shipment creation page and old shipment creation page)

Unable to save multiple order handling units

Add new Get Orders List route fields to v3 orders dashboard as addable columns

POs Pickup Date Changes when Location is Changed

Order default dashboard not auto populating

Add New Data Fields to Related Orders on Shipments

Need to extend the max file size for the BOL templates

Update Totals Card within new Shipment Creation experience to include additional items

Need to sync Combined Handling Unit Modifications on Orders that are on Existing Shipments

Order details is not sending decimal header on reload

Items qty removed from orders

Support draft shipments in the new shipment creation process

Create shipment table edit for custom reference data text field

Shipment missing PU#s

Update Load Optimization Detail Page for v3 Orders Optimization Plans

Purchase order number wrong reference through the load optimization flow

Cannot Open/Edit Suppliers

Filtering Issues on the UI (Orders Dashboard)

Unarchive orders

MFA - User Unable to Login

Not Able to Get Parcel Rates for "Sub Customer" Account-V2

FedEx Service not showing name

Contracts not populating

Calculate Rate Per Hour Not working-Detention

Dispatches contain the wrong BOL #

Contract importer showing unexpected error message

April 14th , 2025 Release Notes , Version 25.05