Overview

Shipwell is excited to announce the launch of FCL Shipments, providing comprehensive visibility and management capabilities for your ocean freight operations. This new mode enables you to create, track, and manage FCL shipments with real-time container tracking from origin to destination, while leveraging negotiated contract rates, managing invoices with ocean-specific accessorials, and maintaining complete documentation directly on shipment records. To enable FCL container tracking visibility, please engage with your Customer Success Manager. This service may require additional charges to your base subscription.

Create Your FCL Shipment: Easily create new FCL shipments within the Shipwell platform using our intuitive interface or APIs.

Enter MBOL: Provide the Master Bill of Lading (MBOL) number and container details for your shipment to initiate tracking.

Track in Real Time: Monitor your container's progress with real-time updates and notifications throughout its journey.

Access Detailed Insights: View comprehensive tracking information, including origin, transshipment ports, discharge location, terminal availability, estimated arrival times, and more.

Manage Costs: Leverage ocean-specific accessorials, contract integration, and settlement features to manage invoices and costs.

Shipwell has introduced FCL shipments with the same user-friendly interface as our other supported modes. Users can also create shipments via our API suite. Mode, Equipment, Service Level and Movement Type auto populate, but can be adjusted by the user.

​Note: Building FCL shipments directly from orders will be supported in a future release.

Once an FCL shipment is created in the Shipwell system and a valid MBOL is supplied, container tracking will begin automatically once updates are available from the ocean carriers.

This tracking field is located in the shipment details page in the References section and must be filled in with a valid MBOL for tracking to begin. The system validates the MBOL format before allowing you to save the value. Once tracking has started, the system will automatically receive updates throughout the container's lifecycle. Note that this tracking information is also available through our APIs.

All updates and key milestones related to your ocean shipments will be displayed on the Shipment Tracking tab. You can expect to see updates as your container moves through various stages of its journey.

Before container movement updates begin, you'll see tracking status indicators:

The following table lists ocean-specific event codes, descriptions, and their impact on shipment status throughout the container's journey:

Origin Events

FCL mode includes comprehensive shipment statuses organized by container lifecycle stage and color-coded to help with selection and exception management. These statuses automatically update as real-time visibility events occur, dependent on the ocean carrier's adherence to the event standard.

As location updates are received, the latest location will be updated on the shipment tracking map. The system will update regularly throughout the lifecycle of the container based on carrier data availability. Hovering over any of the location points on the map will display the date and time of the location update.

Users will have the ability to view additional MBOL and container movement details associated with their FCL shipments. As part of our tracking service, the system captures vessel itinerary and movement details associated with the MBOL and container.

The shipment dashboard now includes container-specific capabilities:

New Reference Types: MBOL and Ocean SCAC have been added as reference types and columns. You can add these columns to your dashboard view and use them for searching and filtering.

Container Statuses: The status filter now includes all container-specific statuses, allowing you to easily identify and manage containers at different stages of their journey.

Search and Filter: Both MBOL and Ocean SCAC are fully searchable, enabling quick access to your FCL shipments.

Shipwell supports ocean-specific carriers, allowing you to create carrier profiles and leverage negotiated contract rates directly within the platform. This enables accurate quoting and cost management for your ocean freight operations.

FCL mode includes support for industry-standard ocean freight accessorials, enabling accurate cost capture and invoicing:

These accessorials can be added to shipments and managed through Shipwell's settlement features. Moreover, we will be able to quickly add more accessorial codes based on customer need.

Use Shipwell's settlement capabilities to manage FCL freight invoices, including:

FCL shipments support document uploads directly to the shipment record, enabling you to:

All FCL shipments are now supported in Compass, Shipwell's analytics and alerting platform. This integration enables you to:

Comprehensive reporting and analytics for ocean shipments, providing insights into transit times, carrier performance, cost trends, and operational metrics.

FCL shipment data, including tracking events and movement details, is available through Shipwell's API, enabling seamless integration with your existing systems and workflows.

We're continuously enhancing FCL mode capabilities. Here's what's on the roadmap:

Port Selection by UN/LOCODE Support for standardized UN/LOCODE port identification codes, providing a globally recognized system for selecting ports and reducing ambiguity in port selection.

Template Builder Support Create reusable FCL shipment templates to streamline repetitive booking processes and ensure consistency across similar shipments.

Shipment Stage Support Enhanced workflow management with defined shipment stages, enabling better process control and team coordination throughout the ocean freight lifecycle.

Rolled Container Status Dedicated status tracking for rolled containers (containers that miss their scheduled vessel), improving visibility when schedule changes occur and helping manage demurrage risks.

Drayage Mode - Container Statuses Ocean specific statuses for container tracking stages on Drayage Mode.

Multiple Container to a Single Shipment Allow users to have multiple containers to a single shipment.

LCL Mode Enable users to create and manage LCL shipments

For questions about enabling container tracking visibility or to learn more about FCL mode capabilities, please contact your Customer Success Manager.

Shipwell supports identifying your carrier’s factoring company within the ‘Payments’ tab of the carrier profile. Go to ‘Manage’ → ‘Carrier’ → ‘Payments’ and identify your carrier’s factoring company if applicable. Note if connected via Triumph Pay in the Shipwell marketplace and this factoring company is identified there then the factoring company will be automatically populated.

Once you have a factoring company that has been identified for a carrier then when an invoice is received for a shipment with that same carrier the factoring company’s name will also be evaluated as a potential matching option for the Settlement rule matching the carrier or factor name. This way you will not have unneeded exceptions to review for those carriers that have a factor identified.

The Settlement Configuration ‘Carrier match’ has been updated to ‘Carrier or Factor match’ where if either the carrier name matches or the factor name matches on an uploaded invoice’s invoicing party then it will not trigger an exception.

As always, settlement configuration updates only apply going forward for new invoices received or new reviews of already uploaded invoices. Therefore, any change made to factors for carriers will be forward looking.

Shipwell’s Settlement configurations allow for users to identify which modes and which carriers each Settlement configuration applies. This way you can activate or deactivate an individual settlement configuration by mode and/or by carrier if you prefer.

For example, if you are a customer that has a private fleet you may not wish to have certain documents required that you may require of your non-fleet carriers. Or for example you may require certain documents for your Ocean freight that you do not require of your other freight modes.

By default, all configurations will apply to all modes and all carriers for ease of management. You can adjust this by adding in specific modes and/or carriers to specific settlement configurations and it will limit that specific settlement configuration to the mode and carriers identified. Remember that if a configuration does not apply because it doesn’t match a mode or a carrier for an invoice the invoice is still reviewed for First Pass Match, but it simply does not apply the particular settlement rule for that review.

If you select some particular modes and some particular carriers, then both the mode selection and the carrier selection must be met for that settlement configuration to apply to the shipment that the freight invoice is associated. For example, if you have a shipment that is LTL mode for XPO carrier, but you have a Settlement configuration of a Lumper Receipt activated for FTL modes and all carriers then this Lumper Receipt will not be required for the LTL shipment since it does not meet the mode criteria. See table below for some example scenarios.

If no carrier or mode is identified for any “Invoice Exception Criteria” or any “Settlement Configuration”, then the respective criteria or configuration applies to all carriers and all modes (note parcel as not supported currently).

As always, settlement configuration updates only apply going forward for new invoices received or new reviews of already uploaded invoices. Therefore, any change made to by mode or by carrier configurations for settlement configurations will apply going forward.

Shipwell allows for you to define payment terms for your carriers and customers. These payment terms can be identified on each of your carrier and customer pages. The benefit of leveraging these payment terms is that they will automatically be applied to invoices received as respects the payment term date calculation and in the future there may be additional automation built off these predefined payment terms.

Set Carrier Payment Term: Go to ‘Manage’ → ‘Carrier’ → ‘Payments’ and select ‘Add Payment Term’ to create a payment term. You can have one of these payment terms that will be your default and if you only have one payment term then it will be default automatically.

Set Customer Payment Term: Go to ‘Manage’ → ‘Customer’ and select ‘Add Payment Term’ to create a payment term. You can have one of these payment terms that will be your default and if you only have one payment term then it will be default automatically.

You can select from ‘Invoice Date’, ‘Shipment Delivered’, ‘Shipment Picked Up’, and ‘Proof of Delivery’ as options for the Payment Term trigger starting date. Note that if something is not present as of the time the invoice is created and run through First Pass Match then it will leverage ‘Invoice Date’ as the default term since all invoices will have an Invoice Date.

Once you have defined those payment terms then they will be used when freight invoices are created in Shipwell based on your default payment term for that carrier or customer. Note this means that in the in-app carrier created invoice it will lock the interface to represent the date for the default payment term you have selected so the carrier does not have the option of selecting a different date. For EDI 210 and uploaded invoices it will also leverage this payment term date.

As always, settlement configuration updates only apply going forward for new invoices received or new reviews of already uploaded invoices. Therefore, only new invoices received will have this payment term date utilized.

Shipwell supports having customers writeback payment information via API to display payment details for carriers. The benefit of implementing this is will reduce the number of questions raised by carriers on when they will get paid. Typically this payment information would be added during the ‘Scheduled’ or ‘Paid’ invoice status stage.

Once added then this payment information is available both in the Settlement dashboard with new columns that are available for ‘Payment Amount’, ‘Payment Date’, ‘Payment Type’, and ‘Payment ID’.

This information is also available within the Shipment Details page as a hover over for the information icon next to the freight invoice. Note this icon is not presented unless payment information is available.

This information is also available within the Shipment Details page as a hover over for the information icon next to the freight invoice. Note this icon is not presented unless payment information is available.

Lastly, if payment information is provided at the time of updating the freight invoice status, then this payment information will be provided within the email sent to carriers also.

Shipwell’s Swifty In-App AI Assistant allows users to ask tasks and perform questions based on a user’s permissions and Swifty’s capabilities. Users can access Swifty by selecting the pink conversation cloud icon in the upper righthand portion of your screen. Once selected you can simply ask it what you want it to do.

Initially, Swifty in-app assistant is being released to all Shipwell users but in the future some or all of the in-app assistant is expected to be a product add-on that will have an additional cost.

Initial Swifty in-app assistant’s capabilities supported include:

More capabilities will be added to this interface, and we will be watching for questions being asked to better understand desired capabilities.

Simply ask Swifty what you are trying to do using natural language.

Example Applying Shipment Filters: Below it is an example where as a user I am on the new shipment dashboard and have asked it to “show me my ftl shipments that are tendered” and it has then reviewed my question and knows that I am on the shipment dashboard so it applied the filters for both Mode = Full Truckload and Status = Tendered. Sometimes after you ask Swifty to do something it will provide you one or more quick command buttons based on common actions users might take after. In this case after applying filters, it gives me an easy one click option to “Clear All Filters”.

Example Conversational Analytics: As a user I want to get some quick information about my data and I have ‘Analytics’ access but I want to not have to find a report and then apply filters or even possibly have to apply some custom logic to get my results. Instead I can simply ask questions related to my data.

First, I’m going to ask Swifty “what are my top 10 ftl lanes” and as you can see it has provided a list of my top 10 lanes in descending order.

Next, I’m going to ask Swifty “what is my average cost per lane for my top 5 ftl lanes for the last 6 months” and now it is going to perform an averaging of my costs paid on my top 5 FTL lanes over the last 6 months.

If you want to start a different conversation thread, then click the ‘+' icon in Swifty chat’s header.

However, if you want to have a multi-part conversation related to something like related to conversational analytics then you can continue your conversation, and it will use the context of the conversation in coming up with its response.

If you want to expand or contract the size of Swifty you can do so by selecting the ‘^' icon in Swifty chat’s header.

At any point if you want to hide Swifty from the interface you simply select either the 'x' in the upper righthand side of Swifty or you select the pink conversation cloud icon in the upper righthand side of navigation bar.

Anytime you ask Swifty a question you will be given the option to provide it a thumbs up or a thumbs down. If you provide it a thumbs down, then you will be provided a modal to provide more specific reason on why it was not what you were expecting.

Thank you in advance for your feedback provided as this will help us make Swifty better for you and our other customers.

Shipwell’s new Developer Tools feature allows users to manage webhooks, monitor events, and obtain API tokens from within the Shipwell platform to speed up implementation and development.

[Screenshot of the main Developer Tools interface highlighting navigation tabs]

Easily configure, monitor, and maintain webhook endpoints from a centralized dashboard. How to Use:

Note: To use this feature, you must have Company Administrator permission.

[Webhooks Configuration Interface — Screenshot of the webhook creation form with URL input, event selection, and authentication options]

Benefits:

You can edit the error email, events, authentication, and custom data fields.

Gain real-time visibility into all API and webhook events with advanced filtering and search. How to Use:

[Events Monitoring Dashboard — Screenshot showing event filters, real-time event feed, and event details panel]

Benefits:

Easily sdAccess API Keys:
Go to the API Keys tab in Developer Tools.

[API Token Screen — Screenshot of the API Token tab]

Benefits:

Prerequisites:

Quick Start Steps:

This release includes updates to shipment timeline event types, providing better tracking granularity throughout the shipment lifecycle.

We've expanded the available event types and subtypes for shipment timeline events, providing more granular tracking and visibility throughout the shipment lifecycle.

New Event Types:

New Event Subtypes:

Availability:

All shipment timeline event endpoints now support the expanded event types and subtypes:

Shipment Timeline Events:

Shipment Endpoints:

No action required - The new event types and subtypes are additive.

To start using new event types:

✅ Fully Compatible: All existing integrations will continue to work without modification.

✅ Timeline Events: New event types are fully backward compatible and purely additive.

⚠️ Enum Handling: If your integration uses strict enum validation for timeline event types, you may need to update your validation to accept the new values.

✅ No Breaking Changes: This release maintains full backward compatibility across all endpoints.