Record the actual arrival and departure times at a shipment stop, and avoid accidentally saving the wrong time.

Next to the Mark Stop as Complete button, there is a dropdown arrow (▾). Use the dropdown to enter your actual times. If you click the main button without entering times first, Shipwell records the current date and time, which may not match when your driver actually arrived or left.

Important: Once arrival and departure times are submitted, carriers cannot edit them. Only the shipper can correct them, so enter the actual times the first time.

From your dashboard, open the shipment. Scroll to the Shipment Stops section and find the stop you want to update.

Click the dropdown arrow (▾) next to "Mark Stop as Complete". A menu shows three options:

Click Arrival Date/Time and enter the time your driver actually arrived, not the current time. Then click Departure Date/Time and enter the time your driver actually left. You can enter all the times you have at the same time (as long as the fields are available), then save once.

Your times are recorded on the stop. Enter all times in the stop's local time, meaning the time zone of the pickup or delivery location, not your own time zone.

The shipment status updates automatically when arrival and departure times are added (for example, to At Pickup or At Delivery).

Each stop has its own "Mark Stop as Complete" dropdown. Repeat the steps above for every pickup and delivery stop.

Carriers can't edit arrival or departure times after they are submitted. Contact the shipper and ask them to correct the time.