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Compass Dashboard Overview:
Compass Dashboard provides logistics managers with real-time visibility into the events that can negatively impact their supply chain, as well as the tools needed to efficiently resolve any issues, all in a single screen.
Shipwell’s industry-first tool utilizes AI to analyze and monitor alerts, empowering logistics managers to focus their time on shipments that require attention.
Accessing Compass Dashboard:
Log into app.shipwell.com (or your customized URL) and click “Compass” in the left corner of the top navigation bar.
Alert tiles:
At the top of the Compass Dashboard screen, alert tiles indicate how many shipments meet the exception criteria for the individual alerts. Clicking on a tile filters the shipments listed below to only include those in with that particular status
Shipment cards:
The shipment cards list below the alert tiles displays high-level information about the shipment including the Shipment ID, Shipment Status, Alert Type, Vehicle Location (eg. between stop 1 and stop 2), and other shipment information.
The shipment card also contains icons that enable the user to watch shipments (eye icon) creates a “Watched Shipments” alert tile, view documents associated with the shipment (clipboard icon), ability to email or call any contact associated with the shipment (contact icon), as well shipment notes (document icon) and messages (message icon)
Clicking the Shipment ID # (in bold at the center of the shipment card) will take the user to the shipment details screen and away from Compass Dashboard
Corrective actions:
When a shipment requires action, ex. Carrier Not Assigned, clicking on the shipment card will populate corrective actions on the ride side of the Compass Dashboard screen
Currently, the available corrective actions are for the following shipments statuses:
Carrier Not Assigned - A shipment is scheduled to be picked up, but a carrier has not yet been assigned to the shipment
Inactive Carrier Status - A carrier’s status is Inactive or Do Not Use, but that carrier is assigned to a current or future shipment
Not Tracking - A shipment is In Transit but the system is receiving not tracking updates from the carrier
Late Pickup - A carrier has not arrived at the pickup location and past the scheduled pickup time
Late Delivery - A carrier has not arrived at the delivery location and is past the scheduled delivery time
Running Late - A shipment has an ETA that is beyond the scheduled pickup or delivery time of the next stop on the shipment