How you can request a change to your video project depends on whether the editing on your video project is completed or in progress. 

Not sure where your video project is at? Here is how you can track your video projects.

When editing is completed

A standard Shootsta Video allows up to 5 rounds of changes or 'amendments', meaning you can go up to version 6. Here is how you can review your video and request changes / 'amendments'.

Need another round of changes / 'amendments'? No problem, you can request additional amendments via Video Add-ons. Here is how you can request additional amendments.

Not sure what version your video project is up to? Here is how you can track your video project.

When editing is in progress

Although it's not recommended, you can make changes to a video project that is currently being edited.

⚠️ Note that making changes to a video project in editing MAY EXTEND YOUR TURNAROUND TIME if the changes are significant.

To request a change go the 'Editing in Progress' section on the 'VIDEOS' page in the Shootsta HUB. Click the 3 dots on the video project thumbnail.

Click 'Edit' to open the project. 

You can now delete or upload additional footage in 'STEP 1 - upload clips' and in 'STEP 2 - select elements or stock'

Make sure to update the brief in 'STEP 3 - brief your editor', specifying exactly what you have changed or updated.

When you're done, click 'UPDATE PROJECT' and confirm you want to update the video project.

Our editing team will be in touch if your requested changes will affect the turnaround time for your video project.

Need help or have questions? Contact us. We'd love to help!

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