Shipping, Returns & Refunds

Frequently asked questions regarding anything to do with shipping, returns and refunds can be found here.

Maria avatar Zara avatar Ella avatar
13 articles in this collection
Written by Maria, Zara, and Ella

Delivery times & stages

How long will my order take to be delivered and what do the different stages mean?
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Written by Zara
Updated over a week ago

Where are our products made?

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Written by Zara
Updated over a week ago

Why has part of my order not arrived?

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Written by Zara
Updated over a week ago

Upgrading Shipping to Express

I've already placed an order but have become impatient and want to upgrade my shipping to express.
Zara avatar
Written by Zara
Updated over a week ago

How can I track my order?

Is there a tracking link available for my order?
Ella avatar
Written by Ella
Updated over a week ago

Returns, Exchange and Refund Policy

What is our policy on returns, exchanges and refunds? (Including damaged, missing or incomplete items)
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Written by Zara
Updated over a week ago

Brexit, Fees, Taxes & Customs Duties

If you live in the EU or UK, you may be effected by our policy change.
Maria avatar
Written by Maria
Updated over a week ago

I've managed to mess up my shipping address or contact information during my order.

Can you help me to amend my shipping address or contact information?
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Written by Zara
Updated over a week ago

My order arrived damaged or missing items.

Where is the rest of my order? My order arrived damaged. Items are missing from my order.
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Written by Zara
Updated over a week ago

My order still hasn't arrived?

Where is my order? Why is it taking so long? When will my purchase arrive? Is my order delayed?
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Written by Zara
Updated over a week ago

Where do you ship to?

I would like to know if you are currently shipping orders to Italy? Do you ship to Ireland? Do you ship to the US? Do you ship to Canada?
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Written by Zara
Updated over a week ago

Do you ship to the Canada?

I would like to know if you currently ship orders to Canada?
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Written by Zara
Updated over a week ago

Do you ship to the USA?

I would like to know if you currently ship orders to the USA?
Zara avatar
Written by Zara
Updated over a week ago