FAQs

Frequently asked questions

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9 articles in this collection
Written by Travis Brown, Garrett, and Joseph Aizawa

How do I keep track of returns for parts?

Learn how to manage and record returns through orders and the Parts Workflow
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Written by Joseph Aizawa
Updated over a week ago

How can I use Shopmonkey for extended warranty contract claims?

Take detailed notes, document inspections, create estimates of parts and labor, and send invoices from Shopmonkey
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Written by Joseph Aizawa
Updated over a week ago

How do I know if Shopmonkey is a fit for my shop?

Is Shopmonkey a fit for Auto Body, Collision, Glass, Dealership, Motorcycle, Bicycle, or Heavy Equipment?
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Written by Joseph Aizawa
Updated over a week ago

Why do I need to register my SMS number?

Register a dedicated SMS number so that phone carriers can deliver your messages without delay
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Written by Joseph Aizawa
Updated over a week ago

What browsers can I use for Shopmonkey?

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Written by Travis Brown
Updated over a week ago

How do I troubleshoot common issues?

Learn what to do when you have issues with browsers, page loading, user permissions, and QuickBooks
Travis Brown avatar
Written by Travis Brown
Updated over a week ago

How do I perform a hard refresh on my browser?

Clear your browser’s cache for a fresh start
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Written by Garrett
Updated over a week ago

How can I be prepared for a disputed charge?

Take the following precautionary measures in case a customer files a dispute
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Written by Garrett
Updated over a week ago

How do I make sure my internet browser is running properly?

Ensure that your browser is up-to-date to provide the best possible experience with Shopmonkey
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Written by Garrett
Updated over a week ago