Shopmonkey allows you to take in-person payments using a Shopmonkey Payments card reader. Insert chip and swipe cards such as VISA and Mastercard, along with contactless payment methods such as Apple Pay, all facilitated within Shopmonkey for a smart, simple, and integrated solution.

Check out our pricing page for questions related to pricing and rates for in-person payments.
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To order a card reader(s) for your shop, please go to the Payments Settings page and then select the Readers tab.

Your card reader shipment includes 3 key components:

Please Note: You must have access to your internet router in order to set up the card reader.

Remove the backing plate from the reader by lifting the backing plate from the bottom left corner.

Take the battery out of the box. Insert the battery in the card reader with the bottom notch facing upward. Reinstall the backing plate.

Plug in your power cable to a nearby USB outlet. Hold down the power button to power on the card reader.

Connect the card reader to the router through Wi-Fi.

Please Note: The reader must be connected to the same local network as your devices running Shopmonkey.

To connect to the internet using WiFi, follow the on-screen prompts. Select the network name and enter your network password.

Once connected, your card reader may ask you to update the device. Select Update.

After connecting and updating (this may take a few minutes), the bootup screen will finish loading. Your display will look similar to the image below.

Once you see this screen, you can connect the reader to Shopmonkey.

Your reader must be connected to Shopmonkey before it can be used in your shop

To connect a card reader(s) to your shop, please go to the Payments Settings page and then select the Readers tab.

Click Register a Reader to begin the setup process.

After a successful connection, name the reader (e.g. Front of Shop) and click Save.

Your reader is connected and ready to take an in-person payment.

To record a payment, select New Payment on the right side panel of an order.

Select if you would like to:

Click Swipe a card to connect with your reader and collect payment from your customer. Your customers can pay by swiping or inserting their VISA/AMEX/Mastercard or using contactless payment methods such as Apple Pay and Google Pay.

If you are taking payment over the phone via credit card, you should select Charge a card manually. Enter the required card details from your customer, verify the required payment amount, and select Charge.

Still have questions? Feel free to reach out to us through the chat icon. Thanks for reading!