Please note that a valid payment method must be added to the app in order for any pre-loaded rewards to appear.
If you are still missing an expected initial balance, please reference the two distinct categories below depending on the type of reward you are expecting:
Missing Initial Sign-Up Cash Back
If your promotional invitation included a pre-loaded cash back reward upon account activation, please ensure that your registration was completed using the exact, unique referral link or promotional code provided by your inviting organization. If you suspect a link tracking error or want to verify your promotional eligibility, please contact the specific organization that originally invited you.
Missing Pre-Loaded Loyalty Credits
If your program qualifies you for a pre-loaded loyalty cash credit directly from your sponsoring organization, please note that these allocations typically require 1 to 2 business days to process and reflect within your app balance.
If your loyalty credit fails to appear after 5 full business days, please contact our technical support team at support@shoprrewards.com so we can track down the transaction.