Under normal operating conditions, all digital gift cards purchased via Shopr Rewards are issued instantly. They should populate your personal in-app Wallet immediately after your payment method is processed.
To locate a newly purchased gift card, use this pathway:
Open your Shopr Rewards app.
Select the Wallet tab from the menu bar.
Locate your merchant icon to reveal the card.
If your card does not appear immediately due to network lag, please try these troubleshooting steps:
Drag down firmly on the Wallet screen to trigger a manual data refresh.
Completely close the application from your phone's multitasking menu and reopen it.
Verify that you are logged into the exact account profile used to make the purchase.
Ensure the card wasn't accidentally hidden by toggling the Show Archived filter inside your Wallet settings.
Note: Gift cards are stored strictly inside the secured Shopr application environment and are not delivered to your personal email inbox.
If your card remains missing after walking through these steps, please contact our support desk immediately with the following details so we can retrieve it:
The Merchant Name
The Approximate Dollar Amount of the transaction
The exact Date and Time of the purchase