My event has started, but my Staf has not shown up to work. What happens now?

If your Staf is confirmed and checked-in, but does not show up, there are certain steps you need to take as the Host.

First, you need to cancel the Staf member that did not show. This will immediately stop payment for that Staf member. 

By cancelling this Staf member, it will also alert your Reserve Staf that the event is back open. Any Reserve Staf that is already accepted will have the opportunity to confirm, check-in, and be on their way to work that position. 

If no Reserve Staf confirms, you will be refunded the amount for the Staf member that did not show. 

Having an issue? Reach out to ShortStaf via Intercom Messenger by going to your Account tab and clicking the Intercom icon. 

I didn't cancel my Staf and I got charged for Staf that didn't show. What happens now?

Reach out to ShortStaf via Intercom Messenger by going to your Account tab and clicking the Intercom icon. Let us know what happened with your Staf, and we will open up a dispute case.

You will be emailed a dispute case number and we will review your case. All dispute cases will be resolved within 48 hours.