If you’ve switched phones and moved from Apple to Android (or vice versa), you won’t be able to log in to your existing Shuffle account.
This is because your account is linked to the platform you originally used to sign up (Apple ID or Google Play), and cross-platform logins are not currently supported.
If you no longer plan to use your old device, please follow the steps below:
On Your Old Device:
Log in to your Shuffle app.
Withdraw any remaining balance to your linked bank account.
Please allow up to 3 business days for the funds to process.
Wait until the funds have been successfully deposited before continuing.
Disconnect your linked accounts:
Profile → Linked Accounts → Disconnect
Delete your account:
Profile → Scroll down → Delete My Account
⚠️ Important:
Please also note that if you delete your account before withdrawing your remaining balance, this action is irreversible, and any unwithdrawn rewards will no longer be recoverable.
Deleting your account does not automatically cancel your subscription.
To cancel your subscription:
Go to your device Settings
Tap Subscriptions
Select Shuffle
Follow the prompts to cancel
Once all steps have been completed, you can download Shuffle on your new device and create a brand-new account.