Purchase Refunds
If you've recently received a refund at a Shuffle venue, any rewards earned will be automatically removed from your account.
What this could mean for you:
If you've recently made a reward withdrawal before a refund was processed, this will result in a negative balance to your Shuffle account. Any future rewards earned will be used to restore your negative balance until it has been fully repaid, then rewards will be earned as normal.
Subscription Refunds
Shuffle is not able to issue refund requests. All refund requests are directly handled by either Apple or Google Play (depending on your device), as they manage Shuffle subscriptions.