Linking your Bank Account
How to connect your bank, plus what to know about joint accounts, supported banks, and reward timing.
To earn cashback rewards at your Shuffle venues, you'll need to link the bank card you use for purchases.
How do I link my bank account to Shuffle?
Follow the steps below
Open the Shuffle app
Navigate to your Profile tab
Tap 'Linked Account'
Tap 'Add a new account'
Tap 'Continue'
Choose your banking institution
Follow the prompts
Once your account is linked, purchases made with that card at eligible venues can earn rewards. You can link more than one bank account to your profile.
Can I link my bank account to more than one Shuffle profile?
One bank account, one Shuffle profile.
Each bank account can only be linked to a single Shuffle profile at a time. This also applies to joint accounts. If a joint account is already linked to someone else's Shuffle profile, it cannot be linked to yours as well. Your account must be a GBP account to successfully link.
Why do I need to reconnect my bank account?
Reconnecting every 90 days
For security reasons, banks in the UK require the connection to be refreshed every 90 days. This is a requirement set by your bank, not by Shuffle. We'll send you a reminder when it's time, and reconnecting only takes a minute.
If your connection expired around the time of a purchase, reconnecting may allow recent rewards to come through automatically, usually within a day.
When will my reward appear?
Reward timing
After you make a purchase, please allow up to 2 days for the reward to appear in your account.
Why won't my bank account connect?
A few things to check:
VPNs. If you have a VPN enabled, turn it off and try linking again.
Default browser. Some antivirus software changes your device's default browser without you knowing, which can interrupt the connection even when your bank confirms it was successful. Switch your default browser back to Chrome, Firefox or Edge and try again.
Bank not listed? That means it's not currently supported by Shuffle. Rest assured, we're working on adding more. In the meantime, please choose from one of the many banks available.
Ensure your account is GBP. International accounts are not eligible for linking.
Still stuck, or unable to disconnect a card in the app? Get in touch and we'll be happy to help.
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