Missing a Reward? Here’s What to Check 👇
1. Check the Timeline ⏳
Most rewards appear within 2 days. While many are processed instantly, some banks take a little longer to verify transaction data.
2. Quick Troubleshooting 🔍
Double-check these common reasons:
Shuffle Spots
As of June 1st we introduced Shuffle Spots. All users will receive a randomised list of available venues at the start of every month. All lists will be different for every user.
Only venues available on your list are eligible for Cashback/Rewards.
Was your venue available on your list at the time of purchase?
You can view your list by navigating to your Profile > scroll down to Shuffle Spots and chances > Here, you will see your list of available venues for the month.
Is your transaction still “Pending”?
Rewards are usually processed only once a transaction moves from “Pending” to “Posted” in your bank account.
Although your purchase may appear immediately in your banking app, there’s often a 2-day delay before your bank confirms the transaction with Shuffle.
Is your bank card still connected?
Make sure you paid using a card that’s currently linked to your Shuffle account.
For security reasons, UK banking connections expire every 3 months, so you may need to reconnect your card.
3. Still Missing After 2 Days? 💬
No worries, we’re here to help!
If your transaction has fully cleared and it’s been more than 2 days, log on to your Shuffle app to contact our Support Team with the following details to help us investigate quickly:
A screenshot of the transaction from your banking app
The venue name and date of purchase
The total amount spent
We’ll take it from there!