To submit a legal complaint, click "Submit a legal ticket" next to the option that best matches your situation. Our support widget will guide you through the necessary steps to complete your request. The complaint types listed below are available to Shutterstock customers, contributors, and individuals not affiliated with Shutterstock, and will be reviewed by our legal team.
DMCA Complaint
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on this site, you may notify our copyright agents by filling out a ticket below.
Shutterstock respects the intellectual property of others and expects that the users of our website do the same. If you believe your copyright has been infringed, you may request that the content be removed from Shutterstock by completing this DMCA Copyright Infringement Form. Note that any abuse of this form may result in the termination of your customer or contributor account. Learn more about copyright infringement claims here.
Click here to submit a DMCA Complaint Legal ticket
Model Complaints
Any person or authorized relative who appears in an image or video may file a model complaint to request that an asset be removed from the website. This applies to models found in both Commercial and Editorial content. We investigate every complaint and will reach out with a decision within ten (15) business days.
Any person, relative, or authorized relative who appears in an image or video may file a model complaint to request that an asset be removed from the website. This applies to models found in both Commercial and Editorial content.
We investigate every complaint, but require that you provide specific image and video IDs of the content you request be removed from Shutterstock. We will reach out with a decision within fifteen (15) business days.
Click here to submit a Model Complaint Legal ticket
Trademark Complaint
To report a trademark issue, please complete this form. We investigate every complaint and will reach out if we have further questions.
Shutterstock respects the intellectual property of others and expects that the users of our website do the same. To report a trademark issue, please submit a ticket. Note that any abuse of this form may result in the termination of your customer or contributor account. We investigate every complaint and will reach out if we have further questions.
Click here to submit a Trademark Complaint Legal ticket
Proof of License Request
This form is for customers who require a letter as proof of licensing for an asset they have licensed through our website. Proof of licensing documentation requests are processed in the order they are received. Making repeated requests will slow down processing times for all. Licensing letters are available in English only.
Please do not submit multiple requests per asset, as will not expedite the process.
Click here to submit a Proof of License Request
YouTube Monetization ID Request
If you licensed a music track from Shutterstock and plan to monetize it in a video on YouTube, you'll need a monetization ID in order to avoid any copyright claims. Please submit a ticket below to request a monetization ID and we will email you the ID and further instructions within 3-5 days.
Click here to submit a YouTube Monetization ID Request
Privacy Request
Contributors or customers who wish to exercise their rights in personal data or personal information processed by Shutterstock, including the right to access, correct, delete, or inquire about the use of their personal information, are asked to please fill in this form with as detailed a description of the issue as possible. We strive to respond to all requests within thirty (30) days. learn more about our Privacy Policy at Shutterstock.
Click here to submit a Privacy Request Legal ticket
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