Order status email preferences let you choose which order updates come to your inbox. Each person sets their own, so turning an email off for yourself doesn't change what anyone else on your team receives.
Find your notification settings
Go to Sibi.ai and log in.
Open Account settings.
Select Notifications.
Choose your emails
Under Order status emails, you can set your preferences one at a time or all at once. Your changes save automatically.
One at a time: Each status has its own toggle. When it's on, you'll get an email when an order moves into that status. When it's off, you won't.
Pending
Processed
In transit
Ready for pickup
Picked up
Delivered
Delayed
Canceled (always on, see below)
All at once: Use the dropdown at the top of the card.
Receive all turns every status on, and Receive none turns every status off. You can still change single toggles afterward. For example, choose Receive none, then turn on only Delayed and Ready for pickup.
Why canceled emails are always sent
Cancellation emails can't be turned off. When an order is canceled, a refund needs to be processed, so we make sure you always hear about it.
Field insights digest
If your organization uses Field, you'll also see the Field insights digest on this page. It's a weekly email, sent Wednesday mornings, that names what needs attention across Field: failed restocks, waiting bin requests, and unconfirmed transfers. Use its toggle to turn it on or off.
Have questions? Reach out via chat or email support@sibipro.com and we'll help you out.