Needing to return an order?
Each of our manufacturing partners have their own return policy for orders. Take a look below to see if your order is eligible for a return:
Carrier: Carrier can accept returns for equipment that has not been installed. The return policy and restocking fee vary depending on the distributor.
PPG Paints: Once paint is tinted, it cannot be returned. If you have non-paint items that are needing to be returned, like sundries, caulk, or brushes, a return may be initiated and accepted by the PPG Paints store.
MSI Surfaces: Once product has been opened, MSI Surfaces cannot accept a return unless the product is damaged and within the 90 days return period. For products that are being returned, there is a 5-10% restocking fee that will be confirmed by the MSI Surfaces team and pictures of the damage are required.
GE Appliances: GE Appliances will process a return for any appliance as long as it is within the 60 day return period. For products that are being returned, there is a restocking fee which will be confirmed by the GE Appliances team for products that are unboxed and/or installed.
For home warranty customers: Once an appliance is installed, it cannot be returned. Please reach out if you have any questions.
Skyline/SWI: Skyline/SWI will process a return for any cabinet order as long as the cabinet is still boxed. Depending on the order, there is a 20% restocking fee and the shipping fee is non-refundable.
AO Smith: AO Smith has a 90 day return policy.
Not seeing a specific manufacturer? Send us a message using the chat in the right corner.
How to request a return
If your order is eligible for a return, follow these steps to initiate the return:
In the messages tab, click Send us a message
Alternatively, you can click Return Product on the Order Details page.
Click Order Return Request
Input the Order Number for the order you would like to return. This can be found on the Order Details page.
Add the SKUs that you are looking to return and a member of the Sibi team will reach out.