Each of our manufacturing partners have their own return policy for orders. Take a look below to see if your order is eligible for a return:

Carrier: Carrier can accept returns for equipment that has not been installed. The return policy and restocking fee vary depending on the distributor.

PPG Paints: Once paint is tinted, it cannot be returned. If you have non-paint items that are needing to be returned, like sundries, caulk, or brushes, a return may be initiated and accepted by the PPG Paints store.

MSI Surfaces: Once product has been opened, MSI Surfaces cannot accept a return unless the product is damaged and within the 90 days return period. For products that are being returned, there is a 5-10% restocking fee that will be confirmed by the MSI Surfaces team and pictures of the damage are required.

GE Appliances: GE Appliances accepts returns within 30 days of authorization and no later than 90 days from delivery or invoice. Items must be in their original condition with all parts and packaging included. Restocking fees may apply depending on the product’s condition. Learn more about GE Appliances’ return policy here.

Skyline/SWI: Skyline/SWI will process a return for any cabinet order as long as the cabinet is still boxed. Depending on the order, there is a 20% restocking fee and the shipping fee is non-refundable.

AO Smith: AO Smith has a 90 day return policy.

Not seeing a specific manufacturer? Send us a message using the chat in the right corner.

To request a return, follow these steps to initiate the return:

Once submitted, your return request will be processed and we’ll confirm next steps with you.