For Sidekicks
Tips for completing shifts, how payment works, and how to stay safe while working shifts through the platform.
75 articles
- How much experience do I need to join Sidekicker?The qualifications, on the job experience and skills you will need to get started with Sidekicker.
- Navigating the new Sidekicker app
- Responsible Service of Alcohol (RSA)What is the required RSA for your state
- Sidekicker - Mental Health & Wellbeing Support Services
- What should I know about assessment feedback, results, and next steps on Sidekicker?
- Healthcare Statutory Declaration Requirements
- How do I navigate my feed?Your Sidekicker feed explained
- What is the difference between set-shifts, fixed-term jobs and opportunities?Information on the different shifts available on Sidekicker
- Auto-hire shiftsSeen a job with a lightning bolt ⚡? Read this article to find out more about what it means!
- What is an opportunity?What are opportunities on Sidekicker and how do I know if I've been selected for one?
- How to see more jobsOptimise your feed by following these steps to view more shifts
- What happens when I apply for work on Sidekicker?Information on applying for shifts, including how and when you will hear back, and how to withdraw an application before you are hired.
- When will I find out if I've been hired for a shift?What happens and how long it can take once you have applied for a Sidekicker shift.
- How can I improve my chances of being hired?How to stand out against other applicants on Sidekicker when applying for jobs
- What happens after I am hired on a job?
- How do I withdraw from a Sidekicker shift?Overview of the withdrawal process
- Why was my shift cancelled?Information on why some shifts may not go ahead after you have been hired to work
- When will I be paid for the work I complete?When to expect your pay and what to do if you don't get paid
- How is my pay calculated? (NZ)Understanding how your pay is calculated, and how to read your payslips
- How does KiwiSaver work? (NZ)Information on KiwiSaver for New Zealand Sidekicks, including what it is, how to update your contribution, and when will it be paid
- What is Superannuation? (AU)Information on Superannuation for Australian Sidekicks, including what it is, how it works, when it is paid, and how to update your details
- How do I get my Income Statement? (AU)Information for Sidekicks in Australia on how to retrieve your income statement/group certificate/payment summary for the financial year
- What is the Victorian Sick Pay Guarantee? (AU)How to apply for paid sick and/or personal carer's leave under the Victorian Sick Pay Guarantee scheme
- Crystal to KeyPay: What to expect from your new payslip
- I'm having trouble logging inWhat to do if you cannot log in on the Sidekicker app
- Why can't I see any jobs?The main reasons why you might not be able to see any available shifts on Sidekicker
- Why can my friend see different jobs to me?Why you might see different jobs than another Sidekick, and how to access more work
- How do I change my location?How to update your location on Sidekicker if you have moved cities
- How do I update my job preferences?How to edit your preferences so you can see and get notifications from shifts you're interested in
- How do I update my Bank Details?What to do if you need to change the Bank Account you are paid into
- How do I upload/update my profile picture?How to upload or update your profile picture on your Sidekicker profile
- How do I manage my notifications?How to manage your email and push notifications received from Sidekicker
- Can I cancel my Sidekicker account?How to cancel or delete your Sidekicker account
- How do I add more roles to my Sidekicker account?
- How do I upload a certificate to my profile?How to upload a certificate to your Sidekicker profile, or replace an expired or rejected certificate
- What is the difference between optional, recommended, and required certificates?Information on why some certificates are required and others are optional
- How do I update my AIN/PCA certificates?Can't see shifts? 👀 There is a good chance one of your certificates has expired!
- What certificates are required to work as a Driver?What is needed to access driver/driving shifts on Sidekicker
- How do I complete a background check? (AU)Information about background checks for Sidekicks in Australia
- How do I complete a Criminal Record Check? (NZ)How to complete a criminal record check in New Zealand
- How do I verify my Driver's Licence in Australia?How to verify your drivers licence
- WA Gov Hospitality and Tourism COVID-19 Hygiene CertificationHow to get an AHA Hospitality and Tourism COVID-19 Hygiene certificate for WA Hospitality and Tourism shifts.
- How do I complete my Food Handler's Certificate?
- How do I update my Aged Care Kitchen certificates?Can't see shifts? 👀 Keep all your certificates current to assure you are available for all the work on the Sidekicker platform.
- Update on Flu (influenza) vaccination
- Cancellation of Jobs & Compensation Policy (New Zealand)Our policy on cancellation of jobs and compensation for New Zealand Sidekicks
- Domestic and Family Violence LeaveInformation around Domestic and Family Violence Leave and who is eligible.
- Sidekicker PoliciesA list of policies for Sidekicks in Australia and New Zealand
- Sidekicker's Reliability Policy
- What are my responsibilities as a Sidekick?Information on Sidekicker policies, guidelines and expectations
- How does Sidekicker's star rating system work?Information on Sidekicker's star rating system
- Why did I receive poor feedback about a Sidekicker shift?Information on why you may have received poor feedback, a low star rating, or a performance infraction following a shift on Sidekicker
- Can I work on a Student Visa? (AU)Australian student visa holder entitlements, and calculating your 40-hour limit per fortnight
- What if a business contacts me outside of Sidekicker to offer me work?What to do if a business offers you work outside of the Sidekicker platform
- Can I work on a Student Visa? (NZ)New Zealand student visa holder entitlements
- Workplace Bullying Policy
- Sexual Harassment Policy
- Work Health, Safety & Wellbeing PolicyAn overview of Sidekicker's health & safety objectives, action plans and responsibilities.
- Grievance Resolution PolicyHow to escalate a complaint, concern or problem, Sidekicker's processes for resolution, and action plans.
- Drug and Alcohol PolicyAn overview of Sidekicker's drug & alcohol policies, your responsibilities, and how to access support.
- What does Sidekicker expect from their Sidekicks?The Sidekicker Code of Conduct
- Sidekick Casual Employment Agreement
- Social Media Policy
- Sidekicker Performance Policy
- Safe Driving PolicyThis policy is to create a culture of road safety awareness and to eliminate or minimise risks when a Sidekick is operating a vehicle.
- How does the reliability score work?Understanding the purpose of Sidekicker's reliability score and how it works.
- Sexual Harassment Prevention Plan