For Sidekicks

Tips for completing shifts, how payment works, and how to stay safe while working shifts through the platform.

Charlotte Hill avatar Steph Drilon avatar Bianca Jafari avatar +2
59 articles in this collection
Written by Charlotte Hill, Steph Drilon, Bianca Jafari and 2 others
Before My Shift

What happens when I apply for a shift?

How to apply for a shift, how long your application can take, how to withdraw your application, and why applied jobs may disappear.
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

Can I apply for two jobs that are scheduled for the same time?

Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

How long will it take to find out if I've gotten a shift?

What happens and how long it can take once you've applied for a Sidekicker shift.
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

What do I do when I am selected for a shift?

What to do once you're selected for a shift
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

How do I complete my timesheet?

How and when to complete your timesheet
Bianca Jafari avatar
Written by Bianca Jafari
Updated over a week ago

How do I confirm my shift?

A bit about our text confirmation system, how it works, and why we use it.
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

How can I remove my application from a Sidekicker job?

What to do if you can no longer make it to a Sidekicker shift.
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

What do I do if I can't contact the client on a shift I've been hired for?

If you have a question about one of your shifts and you can't get in contact with the client, our support team is here to help!
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

What do I wear to a hospitality shift?

What do clients expect me to wear?
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

How can I navigate my dashboard?

Open, applied, active, awaiting review, completed and passed projects
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago
Policies And Responsibilities

Sidekicker Performance Policy

This is a detailed summary of the Sidekicker Performance Policy your account is privy to while using the Sidekicker platform.
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

Your responsibilities as a Sidekick

How withdrawing from a shift affects you
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

Work Health, Safety & Wellbeing Policy

An overview of Sidekicker's health & safety objectives, action plans, responsibilities and action plans.
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

Workplace Bullying Policy

Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

Anti-Discrimination and Sexual Harassment Policy

Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

Drug and Alcohol Policy

An overview of Sidekicker's drug & alcohol policies, your responsibilities, and how to access support.
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

Grievance Resolution Policy

How to escalate a complaint, concern or problem, Sidekicker's processes for resolution, and action plans.
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

Social Media Policy

Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

How is my star rating determined?

Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

Sidekicker Staff Interaction Policy

The policies and guidelines surrounding your interactions with Sidekicker staff, including city staff, supervisors, and support staff.
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

What are my obligations on a student visa in Australia?

If you are on a student visa while working for Sidekicker, it is important that you are aware of your work restrictions.
Lachlan Lydiard avatar
Written by Lachlan Lydiard
Updated over a week ago

Why did I receive poor feedback about my Sidekicker shift?

Information about why you may have received poor feedback, a low star rating, or a performance infraction for your recent Sidekicker shift.
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

What if a business contacts me outside of Sidekicker to offer me a shift?

What to do if a client offers you a shift outside of the Sidekicker platform.
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

What qualifications and certificates do I need to work in Aged Care?

Charlotte Hill avatar
Written by Charlotte Hill
Updated over a week ago

Why do I need to complete a Vaccine Preventable Disease (VPD) Evidence Form?

Charlotte Hill avatar
Written by Charlotte Hill
Updated over a week ago

Do I need to have an AHPRA registration number to work as a nurse on Sidekicker?

Bianca Jafari avatar
Written by Bianca Jafari
Updated yesterday
Technical Difficulty

How the Sidekicker app works

Learn what features are in the Sidekicker worker App
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

How do I upload a certificate?

How to upload a certificate to your profile
Bianca Jafari avatar
Written by Bianca Jafari
Updated over a week ago

How do I update my job preferences?

How to edit your preferences so you can prioritise shifts by location and time
Katia Oversby avatar
Written by Katia Oversby
Updated over a week ago

I can't see any jobs on my dashboard

I can't see any jobs on the platform
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

Can I cancel my account?

How to cancel or delete your Sidekicker account
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

I can’t log into my app/ forgot my password

How to reset your password
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

Why can my friend see different jobs to me?

Why every Sidekick can see different jobs on Sidekicker.
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

I received notifications for a job and I can't see it on my dashboard?

Why you might sometimes receive app notifications or emails for jobs you can't see on the Sidekicker dashboard.
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

Why can I see a job I was unsuccessful applying for posted again on the platform?

Why you may see a job disappear and reappear on the 'Open' section of your Sidekicker dashboard
Steph Drilon avatar
Written by Steph Drilon
Updated over a week ago

Can I update my profile picture?

How to meet the requirements to get the perfect profile picture
Katia Oversby avatar
Written by Katia Oversby
Updated over a week ago