If a game freezes, closes, or disconnects you during a bonus purchase, we recommend following these steps to try to resume your session and recover any active features:
Reopen the game using the same coin selection you were playing with. Once you enter again, the session will reactivate and you’ll be able to continue playing.
Clear your browser’s cache and cookies, then log in again.
Try accessing the game from a different browser or device.
If after trying these options you’re still unable to continue the bonus, please contact our support team via live chat for assistance.