It is possible to send emails from your own email domain instead of using noreply@signhost.com. This provides a more professional appearance and increases trust with signers. In this article, we explain step-by-step how to set up your own email domain.
Can’t find this option in the portal?
You may not be logged in as an Admin, or this feature may not (yet) be activated for your account. Feel free to contact us if you're interested in sending emails via your own domain.
Step-by-Step Guide – Custom sending domain
Before you begin, make sure you are logged in as an Admin and that your email address has been verified. Only then will you have access to the organization page to set up a custom sending domain (if purchased).
Step 1 – Log In
Log in to your account and navigate to Organization in the menu. Then scroll down to the Custom Domain section and click Set Up under the Add-ons heading. You can also go directly to the organization page via this link.
Step 2 – Set up Custom Domain
Enter the email address you want to use to send signing requests and reminders. Then click Customize Domain.
Note: You can only add a domain that matches the (sub)domain of the email address you are logged in with.
Step 3 – Update DNS Records
After adding the email address, the required DNS values will be generated. Click the three dots to the right of Custom Domain to retrieve the DNS values:
Then update your domain’s DNS settings with the provided values. Make sure to copy the full value. You can return to Set up Custom Domain at any time by clicking Retrieve DNS Values on the Organization page.
Note: Depending on your hosting provider, you may need to omit the domain in the ‘Name’ field. A trailing dot may also be required at the end of the CNAME record. You can find this information in your hosting provider’s documentation.
Step 4 – Verify Domain
Once the DNS records have been updated, click Verify Domain. The entire setup process must be completed within 14 days of generating the records.
The domain status will remain Pending until the DNS records are successfully verified. In the meantime, emails will be sent from noreply@signhost.com or a previously verified domain.
Once verification is complete, emails will automatically be sent from the configured domain.
Resetting the Custom Domain
To reset the custom domain, click Edit Domain:
Enter the email address and click Customize Domain. Emails will then temporarily be sent from the previously verified email address.
Our support team is happy to assist you via chat or email at support@signhost.com.