When employees have questions or support requests, they can simply write in the reply box to create a request

Use Teams “Actions” in Teams Direct Message

Employees can create a ticket with the Siit message extension on a message or in their message composer.

Once they click on the Siit message extension a dedicated form will pop up for the requestor to fill out.
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After that, the requestor will see a notification from Siit about their recently created ticket.

The requestor can access the request & reply on it. The additional information will be synced with the conversation.