To make it easier to collaborate with teams not using Siit while providing a single point of contact for your employees, Siit has introduced a two-way synchronization with Jira Software and Jira Service Management.
Main use cases
Using the Siit app in Slack, MS Teams as the single interface for employees.
Collaborating on projects with teams using Jira.
Collaborating on specific requests with teams using Jira.
How does the integration work
Once a specific request in Siit is linked to Jira (either manually or automatically), an issue is created and key information is synchronized between the request and the issue, until the request is unlinked again.
Create workflow in Siit to determine the Jira project.
How to set up the integration ?
To start the integration you need to connect Siit with Jira Service management.
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Features currently not supported in the synchronization:
Required fields on issues are not supported, apart from summary and description – trying to link a request with an issue type with more required fields will fail.
Advanced formatting from Jira is not translated in employee notifications.
Issues and requests created directly in Jira are not synchronized with Siit.